@Orchard | A Leading Provider of Technical Workforce Solutions

Desktop Field Service Tech

Job Title
Desktop Field Service Tech
Job ID
Nashua,  NH 03060
Other Location
Desktop Field Service Technician
Nashua, NH

@Orchard (formerly Talent Orchard) has an opening to support our large Federal Systems Integration firm for a Desktop Field Service Technician in Nashua, NH. This will be a Temp-to-hire opportunity with an initial contract duration being is 6 months.

Job Description:
Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 7 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close case. 

Required Skills/Experience:
  • 4 years with HS Diploma or 2 years with AA Degree
  • Working knowledge of computer hardware, software, and terminology.
  • BASIC problem solving skills. Must have good communication skills.
  • Good organizational skills.
  • Working knowledge of ServiceNow Ticketing system a plus.
  • Good working knowledge of computer imagining process.

If your experiences and interest align with this exciting opportunity, we need to hear from you. Apply today!

Established in 2010, @Orchard (formerly Talent Orchard) has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI. Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atorchard.com.​​​

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