@Orchard | A Leading Provider of Technical Workforce Solutions

HR Shared Services Analyst

Job Title
HR Shared Services Analyst
Job ID
Work Remote
Chicago,  IL
Other Location
HR Shared Services Analyst
Remote in Midwest Region

@Orchard LLC has an immediate opening for a well-established solutions provider within the defense, intelligence, and critical infrastructure sector for an Entry Level HR Analyst to support their group. The opportunity will be fully remote for anyone who is based in the Midwest region. This is a Temp-to-hire opportunity for the right fit. The initial contract duration is at least 6 months.

The HR Analyst role is responsible for resolving inquiries from employees on HR processes and programs independently or collaborating as needed with other HR Shared Services team members. You will work alongside an HR team that is internal-customer focused, and places importance on our ability to support, and bring out the best in each other. The ideal candidate welcomes constant change and is someone who has excellent tactical implementation and operational excellence. This position requires high level of confidentiality, excellent communication, and organizational skills along with the ability to multi-task.

Duties include:
  • Serves as an informational resource for the HR Shared Services Team including but not limited to onboarding, offboarding, benefits, LOA and Payroll policies and procedures.
  • Responsible for verification of Professional Registrations, Credentials, and Education.
  • Responsible to provide VOEs.
  • Responsible for working with background investigator on employment verification.
  • Answers and explains HR-related questions to employees in North America in a clear, accurate, and timely manner.
  • Document all customer interactions via Salesforce Voice (phone system) in the Salesforce case management system.
  • Ensure proper triage, escalation, and effective resolution of more complex inquiries to the HR Shared Services Manager.
  • Deliver excellent core standard services to employees.
  • Understand and meet the HR Shared Services team established SLAs.
  • Back up other (HR) Shared Services team members, as needed.
  • Performs additional HR tasks and/or special projects, as assigned.

Skills/Experience Required
  • Bachelor’s degree (BA) or equivalent from a two-year college or technical school is desired.
  • Foundational knowledge of HR, Benefits, and Payroll concepts preferred. Ability to learn and retain the knowledge of our policies and business processes.
  • Strong verbal and written communication skills.
  • Ability to cross-train and perform different job functions within HR Shared Services Team.
  • Ability to use HR technologies to perform job requirements (chat functionality, BT phone platform, Workday, and Salesforce).

If you are excited by this opportunity and believe you have the experience and talent to be a success in the role, we need to hear from you!

Established in 2010, @Orchard LLC, also known as, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.

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