
Application Support Engineer III
- Job Title
- Application Support Engineer III
- Job Order ID
- 27670987
- Begin Date
- 6/10/22
- Duration
- Direct Hire
- Location
- Jacksonville, FL 32204
- Other Location
- Description
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Under the direction of the Applications Manager, the Applications Support Engineer III (ASE3) will be responsible for production support of all JTA Websites, Mobile Applications, business line server platforms, Scheduling & Dispatch software applications, assorted Bus Operation supporting software, and other software applications as assigned. Responsible for planning, deployment and implementation of the enterprise wide software systems and will act as a mentor to team members. This person will also analyze requirements specified by the end user community and business partners, and translate them into high-level designs and project activity. This person will be involved with managing and meeting SLAs and various metrics.
Essential Job Functions
- Manages application software licensing counts and renewals
- Manages application software upgrades
- Oversees new application implementations
- Oversees completion of tickets and/or project tasks with team as assigned by manager
- Works with management to identify and specify complex business requirements and processes for diverse infrastructure platforms, computing environments, software, hardware, technologies and tools.
- Participates in the development of custom software applications (typically thru 3rd party vendors)
- Collaborates with IT managers to ensure appropriate HW & OS prerequisites are in place to ensure proper operation of Application Software
- Collaborates with IT managers on matters of system and application architecture
- Recommends and implements cloud solutions as alternatives to on-premise solutions to realize cost-savings and improve organizational efficiency
- Collaborates with IT managers to ensure that the organizational goals are met
- Assists in defining departmental roadmap initiatives
- Creates project architectures in alignment with JTA established IT infrastructure.
- Supports the team during the development, testing and deployment phases.
- Mentors and supports other IT staff in implementation of applications as needed.
- Ensures all solutions are designed to perform efficiently, are scalable and re-usable. Designs and oversees application monitoring via key metrics.
- Interacts with the customer for deployment of software version updates and, where appropriate, code promotion and production support.
- Maintain and support application and interface software components to current version and patch levels.
- Consults with customers regarding their process for scheduled maintenance windows for these updates and minimizes risk to system operations.
- Analyzes and corrects code errors that generate faults as reported through monitoring tools.
- Oversees clear documentation of all aspects of the environment.
- Participates in the preparation and execution of corporate business continuity requirements.
- Works with team on application systems issue resolution.
- Performs mandatory storm/disaster job related functions that are essential to the Continuity of Operations Plan (COOP) and/or the EOC.
Knowledge, Skills and Abilities
- Possess JTA’s 12 Leadership Characteristics: Good Communicator, Change Agent, Critical Thinker, High Energy, Accountable, Engaged, Team Player, Inspirational, Customer Focused, Courageous, Innovative and Strategic Thinker.
- Working user knowledge of Remote Desktop Solutions (Citrix Xenapp 6, Terminal Services).
- Working knowledge of Windows Operating System (Server 2012, Server 2008, Windows 10, Windows 7, and Windows XP). Knowledge of Linux Operting System recommended.
- Working knowledge of the software installation, physical design, and backup requirements regarding one or more DBMS.
- Proven ability to design performant SQL queries.
- Familiarity with end-user PC issues and diagnosis of system problems.
- Ability to work well independently as well as part of a team with a minimum of technical supervision and supplemental engineering support while responding efficiently to multiple project priorities and deadlines.
- Ability to effectively communicate, in writing and verbally, with team members, as well as management and employees at all levels within the organization.
- Ability to maintain a high level of confidentiality,
- Strong research, creative solution making and problem solving ability.
- Ability to work evenings, weekends, and on-call as needed.
- Ability to work collaboratively to enhance JTA’s reputation for excellence through best practices, reviews, accountability for performance and continuous improvement.
- Organizational, analytic and strategic-thinking skills with demonstrated ability to create, implement and monitor complex design and implementation plans and translate those plans into goals and concrete methods and strategies.
- Must possess good time-management skills and be able to multi-task.
- A career track record that shows stability with an organization and the capacity to develop and nurture relationships that culminates into overall success.
- Ability to train, supervise and evaluate the performance of staff.
- Proficient in Microsoft Office Suite.
- Excellent customer service skills.
- Ability to work independently as well as part of a management team.
- Ability to deal effectively with employees at all levels within the organization
- Required Skills
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Minimum Education & Experience
• Associates degree is minimum required education for this role
o Preference given to Information Technology, Computer Science, Management Information Systems degrees or other related field.
o Preference given to advanced degrees beyond an Associates
o Preference will be given to industry certifications (eg MCSA, MCSE, AWS Solutions Architect, etc)
• Minimum of 5 years working in a Application Support Engineer, DevOps or equivalent role
Preferred Experience
• 5 years Software Production Support experience
• 3 years Software Application Design and Development experience
• 5 years SQL & multiple DBMS experience (SQL Server, PostgreSQL, Oracle, etc.)
Preferred Education/Certifications:
• Microsoft Certified Expert in DevOps, Solutions or Data Engineer paths (or older MCSA or equivalent)
• AWS Certified Solutions Architect - Associate
• ITIL Certification
• MySQL or PostgreSQL Database Administration Certifications
• Oracle Certified Professional Java Programmer, Spring Professional, OpenJS Developer certification (or any other similar language certifications)
• Professional Scrum Master Certification
• Project Management Professional Certification
• Cloud Application Design and Development experience
• IT Work Management software (e.g. Jira) experience
• Web Application Design and Development experience
• Experience as a Production Support Lead or Manager
• Experience as a Software Application Design and Development Lead or Manager
- Openings
- 1
- Pay Range
- $85,000.00 Annually to $132,000.00 Annually