Technical Systems Engineer

Colorado Springs, CO | 50% Travel Nationwide

US Citizenship Required

@Orchard LLC is supporting a fast-growing firm that is redefining communications for critical and enterprise operations. Our client’s purpose is to keep people connected, no matter what. We build easy-to-operate, hard-to-destroy technology for the people who expect security and performance that never wavers—in defense, industry, and everywhere critical decisions happen. We are seeking a versatile, customer-focused Technical Systems Engineer to support both our client’s Colorado Springs headquarters and customer deployments across the United States.

This is not a traditional IT support position. You'll be equally comfortable troubleshooting network issues, deploying hardware in the field, configuring operating systems, supporting 5G technologies, training customers, and serving as a trusted technical advisor during mission-critical installations.

If you enjoy solving complex technical challenges, working directly with customers, and learning emerging technologies, we'd love to hear from you.

What You'll Do

As a Technical Systems Engineer, you will serve as a key technical resource supporting internal operations, customer deployments, and ongoing system performance.

Deployment & Installation

• Install, configure, and commission hardware and software systems at customer sites.
• Deploy and support networking infrastructure, servers, edge computing devices, and wireless communications equipment.
• Configure operating systems, applications, and network services.
• Assist customers with new technology rollouts and system upgrades.
• Verify system functionality and performance during deployment and acceptance testing.

Network & Systems Support

• Monitor and maintain networked systems and infrastructure.
• Diagnose and resolve network, hardware, software, and connectivity issues.
• Support technologies including TCP/IP networking, wireless systems, VPNs, switching, routing, and 5G-related infrastructure.
• Serve as the first point of contact for technical support inquiries.
• Escalate complex issues appropriately while maintaining ownership until resolution.

Customer Success & Technical Support

• Provide world-class technical support via phone, email, remote access, and in-person engagement.
• Deliver clear technical guidance to both technical and non-technical users.
• Follow up proactively to ensure successful resolution of customer issues.
• Build trusted relationships with customers through professionalism, accountability, and responsiveness.
• Conduct customer training and knowledge-transfer sessions.

Documentation & Continuous Improvement

• Maintain accurate service records, issue logs, installation reports, and technical documentation.
• Create and update knowledge base articles and operational procedures.
• Track issues through resolution while adhering to service-level expectations.
• Recommend process improvements and contribute to operational excellence initiatives.

Innovation & Emerging Technologies

• Learn and support new technologies as SEMPRE's solutions continue to evolve.
• Participate in testing, evaluation, and deployment of next-generation communications and networking capabilities.
• Collaborate with engineering, product, and operations teams to solve complex technical challenges.

Required Qualifications

• An Associate's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related technical field, or equivalent experience. Bachelor’s degree preferred.
• 5+ years of experience in technical support, network administration, systems administration, field engineering, or a similar technical role.
• Demonstrated experience installing, configuring, and troubleshooting computer hardware and software systems.
• Demonstrated experience administering and supporting wireless communications technologies, including LTE and/or 5G networks.
• Familiarity with edge computing, virtualization, or cloud technologies.
• Experience supporting mission-critical infrastructure or industrial systems. Experience supporting government installations preferred.
• Understanding of networking fundamentals.
• Experience with Windows and Linux operating systems.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and ability to travel up to 50% nationwide.

Preferred Qualifications

• Industry certifications such as:
• CompTIA Network+
• Security+
• Cisco CCNA
• Linux+
• Microsoft certifications
• Experience with structured cabling, equipment racks, and field installations.
• Familiarity with ticketing systems and IT service management practices.

What Makes Someone Successful in This Role?

The ideal candidate is:

• A hands-on problem solver who enjoys figuring out how things work.
• Comfortable working independently at customer sites.
• Eager to learn new technologies and adapt quickly.
• Calm under pressure and capable of managing competing priorities.
• Customer-focused and committed to delivering an exceptional experience.
• Equally effective in a data center, office environment, field installation, or customer conference room.

Compensation: Will be based on experience and qualifications. The expected Base salary will be in the range of $95,000 - $108,000, with an OTE of $104,500 to $118,800. Our client offers competitive benefits, including 401K and unlimited vacation.

Established in 2010, @Orchard LLC has an exceptional reputation, providing staffing solutions to time-sensitive talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skill set, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.