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Care Manager Supervisor

Job Title
Care Manager Supervisor
Job ID
Rockledge,  FL 32955
Other Location

Salary: $57,000/year

The open position is for the Central Care Center in Rockledge. The Family Allies Care Manager Supervisor is responsible for the direct supervision and coordination of quality services and staff of a case management team focused on the provision of case management services for families served. The Care Manager Supervisor will lead the dependency case management function with a savvy team of 5-7 Care Managers who identify, assess and coordinate service delivery so that children/client needs, program goals and contract objectives are met. The Care Manager Supervisor adheres to the BFP System of Care principles of practice and provides family centered strength based assessment, planning, linkage, coordination, and advocacy for children and families. The Care Manager Supervisor works as a team member with key partners including parents, family members, foster parents, caregivers, guardian ad litem, DCF Protective Investigations, CLS attorneys, therapists, providers, and other appropriate professionals.

Technical/Functional Expectations:
1. Complete required certification – Maintain own and staff’s Child Protection Certification through completion of required in-service training hours and appropriate supervision activities.
2. Safety – Conduct, Develop, Monitor and Manage family functioning assessments, child safety assessments and required safety plans.
3. Permanency - Identify and develop plan to successfully achieve permanency for children placed in out-of-home care.
4. Service Delivery - Assess child and family needs; develop and monitor service plans; coordinate the delivery of services; ensure all referrals and linkages to children/parents/caregivers are completed.
5. Reports –Monitor/Prepare all required court reports and submit within the required time frames; make recommendations; testify at court hearings regarding reunification, permanent guardianship, termination of parental rights, or other case management activities; ensure court orders are completed within required time frames.
6. Documentation – Develop and maintain, case and program documentation according to contract; ensure documentation occurs within the SACWIS system and other related systems within required time frames. Oversee professional, timely program case documentation and reporting, including the tracking and monitoring of client progress and outcomes.
7. Engagement - Adherence to the local SOC values, goals and priorities for Brevard’s children, youth and families; Utilize a family centered strength based approach to care; Monitor quality of care by ensuring face-to-face home visits with children are completed minimally every 30 days, or with increased frequency as determined by case situations and supervisory direction; facilitate, monitor, and assess visitation between children, parents, and siblings to ensure safety and observe interactions.
8. Support - Provide support to staff, children, caregivers and family members to assure stable placement and timely achievement of permanency; Coordinate cases with team members, providers, DCF and attorneys as needed.
9. Court Appearance and Preparation- Ensure staff have reviewed case information prior to every hearing in order to be prepared to answer any questions from the Court regarding the status of the case, services, and progress towards permanency; Dress appropriately for Court appearances and ensure all court hearings are attended timely by self or assigned staff.
10. Initiatives: Embraces and participates in initiatives and programs designed to enhance the System of Care.

Behavioral Competencies:
1. Trust and Respect: Able to demonstrate and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.
2. Prioritizing: Able to quickly focus on what is important; establish a sequence of tasks and completion dates; set priorities and allocate time and resources when faced with competing demands.
3. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
4. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based and solution-focused; maintains highest level of integrity and ethical standards and work; ability to handle confidential information appropriately.
5. Partnership: collaboratively with employees, partners, stakeholders and clients in all interactions.
6. Communication: Able to confidently present information to children, parents, partners, court, etc. and speak to individuals and co-workers in an effective and persuasive manner.
7. Flexibility - Able to perform job duties at a high level of autonomy or with minimal supervision; able to set appropriate limits and boundaries with children and families; able to travel and make home visits; able to work flexible hours and on call as required.
8. Coaching/Mentoring- Coach/Mentor Care Managers in the technical/functional expectations listed above and provide high-quality, effective services in individual treatment plan development, behavioral assessment and other direct treatment support, based on COA Standard TS 3.
9. Positive Approach - Possess a positive attitude concerning all aspects of working in a challenging environment including significant patience and respect for peers and team members, as well as the children and families receiving program services

Business Experience:
1. Valid Driver's License - Essential: A valid driver's license is required in order to attend meetings and other activities throughout the County and State.
2. Strong written and verbal communication skills: Strong communication skills are essential in order to clearly and concisely articulate programs, proposals, write policies and respond to program inquiries in a professional manner.
3. Collaborative, solution-focused approach: A collaborative, solution-focused approach is essential in order to foster and develop relationships and to build consensus among parties with conflicting positions and opinions.
4. Computer literacy: Intermediate skill in Microsoft Suites and SACWIS system are required.

Educational and Experience Requirements:
1. Bachelor’s degree in social work or related area of study from an accredited college or university required. (Related degrees are Criminology, Psychology, Sociology, Counselling, Special Education, Education, Human Development, Child Development, Family Development, Marriage and Family Therapy)
2. Master's degree in Social Work or related field of study preferred
3. Child Welfare Certification, issued from the Florida Certification Board and at least 2 years’ experience working with at risk children and families preferred.
4. Strong knowledge about dependency case management and child welfare system of care.

Physical Requirements:
1. Lifting 20 pounds
2. Carrying 20 pounds
3. Reaching
4. Sitting
5. Standing
6. Bending
7. Near Acuity
8. Reading
9. Speaking
10. Listening
11. Typing
12. Writing

The Brevard Family Partnership Family of Agencies are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.