Care Coordinator

Job Title
Care Coordinator
Job Order ID
Begin Date
Work Hybrid
Jacksonville,  FL 32207
Other Location
Idea Recruitment has partnered with Emergency Department of independent contractor physicians and advanced practice clinicians for 10 Northeast Florida Emergency Departments, 2 Southeast Georgia Hospitals, and 5 Hyperbaric and Wound Care locations in their search for 2 Care Coordinators

We are looking for a motivated and enthusiastic  Care Coordinator to assist our growing company.  The Care Coordinator is responsible for assisting in a range of patient initiatives within the organization at the direction of the Care Coordination Supervisor.

The first care coordinator would be full time working 7a-3:30p.  After completion of 90 days they go into a fully hybrid work environment.

The second care coordinator is working overnights 1 day a week. (12 hr shift)  This care coordinator role is fully remote after coming in for 1 week to train during the day hours.

Essential Duties and Responsibilities:
  • Positively contributes and interacts as a team member in the development, growth and sustainability of the telehealth program.
  • Assist with providing efficient access for patients to a Provider and ensure that each patient experiences the highest level of care.
  • Mastery of telemedicine platforms
  • Act as a liaison between the provider and patient.
  • Answering and log phone calls to help direct the patients, clients and providers.
  • Provide administrative support to telemedicine providers with profiles, schedules, and training.
  • Monitor patient reviews of telemedicine visits.
  • Assist with patient complaints/concerns.
  • Complete any reports as necessary
  • Work closely with test site manager for latest details on testing.
  • All other duties as assigned 
Knowledge, Skills, and Abilities:
  • Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate.
  • Team Orientation & Interpersonal – highly motivated, passionate and creative team-player with ability to develop and maintain collaborative relationships with all levels within, and external to, the organization.
  • Communication – able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic and tactful manner.  Must be detail oriented, creative, innovative, and resourceful.
  • Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
  • Systems & Software – proficient knowledge of Microsoft Office software applications and basic knowledge of Adobe Suite (Photoshop, Illustrator, etc.).
Required Skills

• High school required, some college preferred
• Prior Healthcare Industry experience is preferred
• In a startup environment, critical that you’re flexible, adaptive, and hustle – time is of the essence
Pay Range
$17.00   Hourly to $19.00   Hourly

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