Network Engineer II

Job Title
Network Engineer II
Job Order ID
Begin Date
Direct Hire
Jacksonville,  FL 32204
Other Location
Idea Recruitment has partnered with a public transit service provider in Jacksonville, FL in their search for a Network Engineer.

Summary of Job

Under the direction of the Technology Manager (TM), the Network Engineer I, is responsible for installing, maintaining and supporting computer communication networks within the JTA.  Ensures the smooth operation of communication networks, IoT and ITS devices in order to provide maximum performance and availability for the users. Assisting in maintaining, and supporting hardware and software within the network infrastructure for the JTA.  Assist in maintaining and ensuring the smooth operation of network hardware in order to provide maximum performance and availability for all of JTA operations. Responsible for the performing backups, patching, responding to Tier 1 alerts, completing projects, and team coverage. And other duties as assigned by TM and management team.

IoT and ITS Functions:

·Assist in troubleshooting network and connectivity issues for Ticket Vending Machines (TVM’s)
·Repair, replace and troubleshoot the hardware in our Totems outside in the elements [Roadside Real Time Passenger Information System (RTPI) Kiosk]
·Work remotely and onsite to our RPASS partners and ensure that the units remain operational. Also responsible for setting up new stores.
·Assist the bus maintenance technician with all aspects of connectivity related to network connectivity of the buses for both the Wi-Fi mesh network in the bus yard, and with cellular communications where assistance is needed.
·Maintains the communications at the JTA Ferry.
·Support and maintain the installed base of interior/exterior Digital Media Player video encoder/decoders and associated Digital Signage
·Support and maintain the interior/exterior Wireless Access Points deployed across JTA properties
·Support and maintain interior/exterior Public Address System speakers
·Manage, coordinate, and maintain the fiber optic connectivity for the Transit Signal Priority (TSP) System with the City of Jacksonville (CoJ).

IT Functions:
·Maintain all network equipment (routers, switches, wireless APs) and security solutions including (firewall, intrusion detection, and access controls).
·Performs workstation administration and management-setup, configuration and support of both the workstation hardware and software. This will include Operating System installation, configuration and upgrades, application installation and configuration, hardware upgrades and hardware/software troubleshooting.
·Work service desk tickets to ensure tickets are resolved in a timely manner.
·Support System Engineers with installation and maintaining server hardware and software infrastructure.
·Troubleshoot fiber connectivity issues; knows different types of fiber cables and connecter.
·Troubleshoot network routes and understand different routing algorithms (OSPF, BGB, and Static).
·Troubleshoot, manage and work on the day-to-day servicing of the Avaya phone system.
·Work with outside organization (CoJ, AT&T, ECT…), to ensure we maintain connectivity at all times.
·Work inside storage closets to ensure proper cable management standards.
·Sets up user accounts, permissions and passwords.
·Monitors network usage.
·Ensures that all IT equipment complies with industry standards.
·Participate in after-hours support rotation (on call).
·Undertakes routine preventative measures to implement, maintain and monitor network security.
·Provides training and technical support for users with varying levels of IT knowledge and competence.
·Assist in performing upgrades, sustain and maintain areas of network operations. This could include tasks associated with, Exchange, Outlook (including Web Access), Active Directory, DHCP, WINS, DNS, NAT, VPN, SAN, NAS, Firewall, backup and recovery, and security.
·Maintains/upgrades/analyzes/troubleshoots network and end user problems.
·Provides supervision to vendors as needed.
·Monitors employee’s web usage.
·Installs, configures and monitors network device hardware and data communication systems throughout the local and wide area network. 
·Analyzes WAN bandwidth usage and forecasts future requirements.


·Responsible for completing all mandatory training classes. 
·Responsible for reviewing and complying with all JTA policies, procedures and directives.
·Safe driving record required.
·Valid Driver’s License required.
Required Skills

· Associates degree in Information Technology, Computer Science, Management Information Systems or other appropriate related field - OR -

· A High school Diploma or equivalent and a minimum of 3 years’ experience in a Network Administration role


· Security + certification

· CompTIA or A+ certified

· WatchGuard firewall experience

· Cisco certifications

· Cisco switches experience

· Wireshark

· Experience working in a Network Engineer, Network Admin or equivalent role

· Experience working as Service Desk Support, using SD Tools, and Concepts
Optional Skills

Understanding of enterprise level networking concepts, function, protocols and interactions for the local and wide area environment;
Knowledge of DNS, TCP/IP, DHCP, Sniffers, protocol analyzers, QoS, NAT, Routing protocols such as, OSPF, BGP, VoIP protocols such as, SIP, H323, Network Access Control, NAC, Endpoint management, Network Management software, SSL VPN, IPsec VPN, PPTP;
Working knowledge of various server hardware including, but not limited to SCSI controllers, SCSI enclosures, RAID technologies and configurations;
Working knowledge of Windows Operating System;
Networking infrastructure skills to manage, switches, cabling, wireless, routers and other network related peripherals;
Ability to work independently as well as part of a team;
Strong research, creative solution making and problem solving ability;
Ability to work evenings, weekends, and on-call as needed;
The ability to handle multiple tasks concurrently, moving from task to task without loss of efficiency and composure.
Experience with Remote Desktop Solutions (Citrix, Terminal Services).
Experience working with Performance Monitoring Software.
Experience implementing and managing Active Directory, network shares, printer management, and networked applications.

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