@Orchard | A Leading Provider of Technical Workforce Solutions

Field Service Technician

Job Title
Field Service Technician
Job ID
Endicott,  NY 13760
Other Location
Field Service Technician
Endicott, NY

@Orchard LLC has been retained by a well-established solutions provider within the defense, intelligence, and critical infrastructure sector to identify & recruit a skilled Field Service Technician to support their local government client in Endicott, NY. This will be a 6 months project with the opportunity for potential full-time employment after the period of performance for the right fit.

Position Description:
This technician will work on deployments of new and cascade PCs to the user community. This will include imaging, moving user data, installing software and doing the physical installation of the device at the users desk. This technician will be involved with diagnosing and fixing hardware and software issues on end user devices. This technician will be responsible for opening and closing tickets in our Remedy ticketing system to track work completed. This technician will be responsible for providing and updating asset information in our Remedy system. This technician will be responsible for helping users with remote access issues.

Skills/Experience Required:
  • High School Diploma Two years or more of IT related courses and AS degree or equivalent experience.
  • Two or more years in a IT support role with daily user interaction.
  • Responsible for diagnosing and repairing user and system problems.
  • Good working knowledge of computer hardware, software and terminology.
  • Good working knowledge of local area networks.
  • Working knowledge of Microsoft Active Directory and related tools.
  • Thorough familiarity with Microsoft Office and SCCM.
Skills/Experience Preferred:
  • A+ Certification Four year IT related college degree
  • Multi-year experience in a windows based active directory environment utilizing McAfee security tools and Microsoft SCCM management tools.
  • Multi-year experience with imaging Windows based PCs.
  • Familiarity with ServiceNow.

If you are excited by this opportunity and believe you have the experience and talent to be a success in the role, we need to hear from you!

Established in 2010, @Orchard LLC, also known as, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.  Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.

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