Position Summary: Performs administrative support and duties for the Senior Director of Operations in Orange County. Also helps to support the functions of the Orange County Service Center in accordance with COA and DCF standards. This position supports the operations team in the coordination of meetings, data tracking, etc. This position assists with additional operational functions as needed and is located at the Orange County Service Center.

Technical/Functional Expectations:

1.           Coordination of meetings – Essential Function: Assists in the scheduling of meetings and calendar management for Senior Director of Orange County.

2.           Support Operational functions – Essential Function:  Maintains general knowledge and understanding of the organization’s operations, functions, and personnel to support staff.

3.           Data Reporting – Essential Function:  Coordinates, gathers and compiles data needed for Orange county operations team  

4.           Building Emergency Response Team – Essential Function: Participates and assists in leading the Orange county service center’s building emergency response team and work in cooperation with FPOCF Building Manager.

5.           Meeting assistance – Essential Function: Responsible for arranging meetings and takes minutes to provide the Senior Director of Operations, takes notes, helps organize and assists in tracking follow up items

6.           Special projects – Essential Function: As assigned by the Senior Director of Operations

7.           Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting, and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1.       Concern for Quality: Promote high quality standards in a dynamic environment, identify and remove barriers to quality through resolution.

2.       Attention to Detail: Thorough and complete when working with assembling, processing, or providing detailed information; track details when under pressure.

3.       Versatility: Take on new or multiple roles and responsibilities and do them well; be flexible when considering options and opinions; open to new ideas and change.

4.       Customer Service: Anticipate and respond to customer needs, concerns, or questions to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.

5.       Problem Solving: Exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and takes practical action to solve problems.

6.       Initiative: Takes responsibility and follow through to undertake or complete a task; seek opportunities to do more; show initiative to do more than expected; take advantage of opportunities to help others.

7.       Sensitivity: Works effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

8.       Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based,

solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders, and clients in all interactions.

Business Experience:

1.       Two + years of experience as an administrative assistant preferred: This is required to have the skills necessary to meet the expectations of this role.

2.       Proficient in Microsoft Business Applications: Essential: This is required to assist in developing reports, establishing, and maintaining spreadsheets, and providing strong administrative support including preparing correspondence, memos, spreadsheets, and taking minutes.

3.       Collaborative solution focused communication style: This is required to effectively work with a diverse public and internal and external stakeholders.

4.       Excellent Customer Service Skills: Essential: This is required as this individual must work with a diverse group of staff.

5.       Valid Driver’s License: This is important to provide support and assistance at other sites as needed.