Program Manager – Electronic Manufacturing

Rochester, Minnesota

•  Lead the customer focus team (CFT). Prioritize and monitors all CFT activities and act as the primary day-to-day customer point of contact and function as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
• Ensure successful new product introduction, the execution of NPI standard process, and understanding of S&OP.
• Manage pricing and ECO prioritization during the process, and understand and maintain customer product knowledge and roadmap, including understanding the customer market and competition.
• Establish and monitor KPIs related to E&O, PPV, and inventory turns, manage recurring pricing activities, through the contract, pricing model, and updated costs to present new pricing to customers.
• Monitor and investigate technical, scheduling, financial, and quality metrics, which deviate from established requirements; determine the cause, and, take corrective action.
• Schedule and execute effective Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR).
• Provide timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives.
• Be accountable for driving objectives related to continuous improvements and ensuring the build and delivery schedules by working with the customer, internal supply chain, and operations.
• Meet and manage customer demand in accordance with the contract, site inventory objectives, equipment, and personnel capacity. Ensure customer demand (PO and Forecast) is managed and well understood by CFT members.
• Understand contractual obligations of the contract related to:
  • Flexibility allowances and manages requests for pull-ins and pushouts or cancellations.
  • Payment terms and invoicing.
  • Any potential penalties from customers.
  • Cost reduction obligations/targets and communication to the organization.
  • Excess and obsolete terms, recovery, and escalation path as required.
  • Warranty terms, recall, and epidemic failure qualifiers.
• Coordinate with procurement organization to develop a supply chain strategy that aligns with customer contracts and site goals.
• Establish standard cost for parts based on customer’s influence, material, labor standard changes, or inventory days and ensure Positive Price Variances alignment to site goals at the point of sale.
• Review Supply Chain data related to component lead time, MOQ, and impacts to total inventory exposure.
• Develop an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost, and promotes with the customer and coordinate with the appropriate client function.
• Monitor customer DPPM, DPU, or DPMO with the customer focus team to ensure quality measurements are within contract and customer-required limits.
• Possess sound negotiating ability. Effectively explore alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Exhibit a solid understanding of the concepts and how to positively impact OI and RONA levers.
• Drives a lean culture. Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).

• Excellent written and verbal communication skills, along with effective interpersonal skills.
• The ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software.
• Demonstrated leadership and people management skills including the ability to effectively coach and mentor employees at all levels.
• Solid financial understanding, risk analysis ability, relationship building, and project management.
• 4-year degree in an engineering discipline.
• The ability to support a global business operation as required.
• Able to travel up to 25% of the time, including day, overnight, and internationally, as required.