Ardon Health

Join our team 
As we continue to grow, we are seeking a Patient Care Advocate to join our award-winning specialty pharmacy team. 

Are you looking for a dynamic career opportunity where you can make a difference? 

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate health care services. We are patient-centric and maintain an innovative, collaborative and positive work environment. We are committed to cultivating talent and fostering growth within our organization.

“I love this company and the mission. It has allowed me to grow my skills and continue my passion for helping others” – Ardon employee
*Quote from Ardon employee satisfaction survey

Ardon is ranked among the top 100 companies to work for in Oregon. Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem —because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufacturers, payers and the community with healthy tools and resources. We remove barriers to care and provide patients with the education, clinical care and supportive services they need to adhere to their prescribed medication therapy. Our high-touch service model is designed to optimize patient outcomes.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience. We are recruiting for a Patient Care Advocate to join our exceptional customer service team of patient care advocates. As a patient care advocate you will provide exceptional service to specialty pharmacy patients by responding to telephone calls and providing outreach.

Primary Functions: How You’ll Contribute:

1. Acts as liaison between company, patients, and Physician’s office.
2. Responsible for accepting new prescriptions and making sure all necessary information including insurance verification is available to process orders.
3. Explains all company programs and services to patients and physician’s office staff.
4. Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns.
5. Responsible for scheduling prescription refills within the pharmacy software.
6. Maintains documentation of calls to and from patients.
7. Contacts patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities.
8. Assists with prior authorizations.
9. Refers under/uninsured patients to appropriate patient assistance programs and helps with applications.
10. Communicates patient status to physician’s offices/clinics.
11. Maintains patient confidentiality.
12. Performs other duties and responsibilities as assigned.
13. Utilize operating systems and tools to help manage patient therapy and refill compliance.
14. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Upon employment, all employees are required to fully comply with Ardon’s rules and regulations.

1. High School Diploma or equivalent GED.
2. Obtain Pharmacy Technician license by start date.
3. 6 months to a year work experience in a medical office or pharmacy setting, preferred. Prior work experience in a customer service setting, desired
4. Excellent verbal, written and interpersonal communication skills.
5. Demonstrated proficiency with computer applications.
6. Ability to multi task and work in a fast pace environment
7. Ability to work independently and as a team.
8. Ability to come in to work on time and on a daily basis

• Competitive Compensation
• Medical, Dental, Vision, Disability and Life Insurance 
• Coursework/Training to obtain Certified Pharmacy Technician license
• Flexible PTO
• 401K Match
• Generous Parental leave
• DEI Group that is passionate about diversity and inclusion