Ardon Health specialty pharmacy services

Ardon Health

Temp Call Center Navigator

Job Title
Temp Call Center Navigator
Job ID
27549402
Location
Portland,  OR 97220
Other Location
Description

Join our team 

As we continue to grow, we are seeking talented individuals to join our award-winning specialty pharmacy team. 

Are you looking for a dynamic career opportunity where you can make a difference? 

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate health care services.

We are patient-centric and maintain an innovative, collaborative and positive work environment. We are committed to cultivating talent and fostering growth within our organization.

 

“I love this company and the mission. It has allowed me to grow my skills and continue my passion for helping others” – Ardon employee

*Quote from Ardon employee satisfaction survey

 

 

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem —because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufacturers, payers and the community with healthy tools and resources. We remove barriers to care and provide patients with the education, clinical care and supportive services they need to adhere to their prescribed medication therapy. Our high-touch service model is designed to optimize patient outcomes.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience. We are recruiting for Call Center Navigator who will be responsible for supporting the pharmacy patient services department by providing exceptional customer service to inbound callers. This role will efficiently answer calls received from patients, caregivers, and health care providers. Call Center Navigators will receive information regarding the caller’s needs and connect them with the appropriate pharmacy team for service requests and call resolution.

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Primary Functions:

1. Develop and maintain knowledge of patient service communication platform and patient service department specialties.

2. Learn and utilize protocols to receive patient, caregiver and healthcare professional inquiries or requests for services in a prompt and courteous manner.

3. Learn and utilize protocols to coordinate with patient service departments to transfer callers to corresponding teams as appropriate in a friendly and supportive manner.

4. Consistently provide a welcoming customer experience by communicating in an engaged manner and with empathy and urgency as appropriate.

5. Ensure that incoming calls are answered in a timely, consistent, and organized manner to avoid the delay of patient care or pharmacy services.

6. As applicable, communicate customer feedback and/or opportunities to improve customer experience to the Patient Services leadership personnel.

7. Maintains patient confidentiality at all times.

8. Actively participates and provides support as needed to leadership and quality program staff to ensure activities related to the company’s quality management program and quality improvement activities maintain priority focus and are effectively executed. This may include but is not limited to activities that promote objective and systematic measurement, monitoring, and evaluation of services and defined Quality Improvement Projects (QIPs) that may result from such efforts.

9. Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities.

10. Performs other duties and responsibilities as assigned.

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What is a day at Ardon like? Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community. We work to build trusted relationships and to be a resource that patients can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others.

When we aren’t busy helping patients, we can be found enjoying team meals, celebrating birthdays, and company milestones. We routinely integrate foosball and bean bag toss into our workdays and often incorporate fun team activities into company events. We also volunteer together to support patient advocacy organizations.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.

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