Billing Specialist
- Job Title
- Billing Specialist
- Job ID
- 27509303
- Location
- Indianapolis, IN
- Other Location
- Description
-
We are looking for a Billing Associate who will be responsible for providing customer service regarding billing information and process billing documentation to ensure accurate and timely customer billing.
If you are looking for an opportunity to
● answer all billing related questions from incoming customer calls, research any necessary information and provide customers with proper documentations regarding their account.
● make outgoing calls to update customer accounts with current billing information from declined and expired credit card lists.
● enter data in system related to customer set up and billing including manual registrations.
● process subscription terminations.
● research, document and communicate with customer regarding ACH returns and credit card chargebacks.
● interact with members of Sales and Accounting to ensure proper procedure and implementation of policies.
● consistently demonstrate the core values of the Company.
● perform related or additional work as assigned.
we would love to hear from you!EDUCATION, KNOWLEDGE AND SKILLS:
● Demonstrated exceptional customer service skills and professional phone etiquette
● Strong oral and written communication, organization and time management skills
● Proficiency in Word and Excel with ability to develop ad hoc reports