Optician
- Job Title
- Optician
- Job ID
- 27476958
- Location
- RICHMOND, VA 23116
- Other Location
- 23226
- Description
-
- Work directly with customers to help meet all their eyewear needs
- Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
- Expertly explain prescription terminology and product offerings to customers in terms
- Verify insurance eligibility and maximize savings for the customer
- Take and record measurements using proper measuring devices, adjust and fit eyewear, and execute these details with flawless accuracy
- Create work orders, documentation, grinding instructions for lenses for lab technicians to ensure delivery of the proper lens
- Check that the finished eyewear meets AVP’s optical standards, as well as customer requirements and requests
- Maintain records of customer prescriptions, work orders, and payments
- Perform adjustments and minor eyeglass repair
- Work with the practice team to make sure all customers receive exceptional service
- Work with sales representatives on maintaining suitable inventory to meet customer needs
- Arrange and maintain display of optical merchandise
- Keep current with trends, brands, eyewear, and lens technology
- Collaborate with the practice team to form best practices for sales and customer service that can be implemented throughout the organization
ESSENTIAL SKILLS AND ABILITIES:
- Strong communication and interpersonal skills.
- Strong sales and customer service ability
- Problem-solving and analytical skills
- Empathetic personality with attention to patient’s needs.
- Strong organizational skills with attention to detail; ability to prioritize tasks.
- Ability to work as a team member and uphold organizational standards and values.
- Ability to manage time effectively to
- Mechanical ability and manual dexterity for operating complicated equipment
- Demonstrated computer literacy
- Ability to perform basic math skills (e.g., percentages, order of operations)
- Excellent judgment, dependability, and conscientiousness.
- Demonstrated high ethical standards and integrity.
- Demonstrated attention to detail
- Demonstrated accuracy and thoroughness; monitors own work to ensure quality.
- Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
- Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed.
- Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.