Jamf Pro Administrator

Pasadena, CA or Colorado Springs, CO (REMOTE FROM TO START -- then partially remote when safe to go into the office)

@Orchard LLC has been retained by well-established solutions provider within defense, intelligence, and critical infrastructure sector to identify & recruit an energetic Jamf Pro Administrator to support their federal work in Pasadena, CA or Colorado Springs, CO. The initial period of performance is 4 Months with strong potential FTE opportunity for the right fit. Owing to the nature of the work, we are only able to accept applicants who can able to obtain minimum federal clearance to work.

The Apple/Jamf Pro Administrator will ensure best in class performance & availability for business capabilities and growth through IT Service Management. The scope will include solving operational issues for all Jamf Pro managed devices and macOS related services to support all clients and service levels while following all ITSM best practices. This requires excellent communication skills to work across teams to solve daily operational incidents and to coordinate Endpoint management activities. The successful candidate will manage conflicts and escalation to achieve results, while maintaining excellent working relationships across the teams. The successful candidate will also possess analytical and problem-solving skills.

Responsibilities:

• Implementation, maintenance, administration, and configuration of the enterprise Jamf Pro environment
• Developing and maintaining Mac deployment automation architecture, design/migration, and troubleshooting
• Packaging of macOS applications to be distribute using Jamf Pro
• A working knowledge of integrating Mac systems into a primarily Windows and Active Directory Domain environment.
• End-user facing expertise in providing support for Apple hardware and software issues within end-user computer systems
• Engaging Managed Service organizations to address quality JAMF policies and configuration and process concern (don’t really understand what this means)
• Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise Mac technologies
• Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives
• Provide technical expertise, guidance and strategic recommendations to other IT groups
• Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences
• Participate within the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all OS related changes that will affect the operations and support organization.
• Develop Knowledge Base articles related to macOS and Jamf Pro
• Engage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed with the IT operations and support organization
• Engage in any changes with vendors to streamline Jamf related processes
• Lead the analysis of issues/problems and development of technical solutions as it relates to MacBook’s and Jamf
• Work with the Engineering and the Managed Service groups to identifying emerging incident trends and drive problem resolution
• Provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to elimination of issues or to lower level support organizations
• Work with the Service Integration team to help define production readiness and transition acceptance criteria and ensuring criteria completed before new system implementation.

Required Skills / Experience:

• 3-5 years of prior experience supporting and managing Mac’s in an enterprise environment using Jamf Pro or other MDM.
• Jamf 200 or 300 Certification
• Familiarity with all recent releases of macOS (High Sierra, Mojave, Catalina, Big Sur). (features, patching, upgrades etc.)
• In depth knowledge and expertise using and managing Jamf Pro server policies and config profiles.
• Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages
• Scripting language knowledge in Bash or Python
• An in-depth understanding of the macOS provisioning process using Automated Enrollment/DEP
• In-depth knowledge of FileVault and secure token workflows. 
• Experience in working with third-party engineering level support (Apple, JAMF, various security vendors)
• The ability to clearly communicate to both team members and the end user community.

Desired Skills / Experience:

• Jamf 400 or CCE Certification
• Bachelors Degree (preferably in Computer Science, Information Systems Management or Engineering)
• Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) frameworks
• Experience with US Federal requirements and configurations for macOS systems and implementing STIGs or CIS controls
• Experience with Jamf Connect and Jamf+Intune Integration
• Comfortable working within a managed Change process environment
• Familiarity with integration of Apple devices (Mac laptop, desktop, iOS mobile devices)
• Install, configure and maintain Acronis Connect on Windows Servers

If you are excited by this opportunity and believe you have the experience and talent to be a success in the role, we need to hear from you!

Established in 2010, @Orchard LLC, also known as, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI. Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.