Contract Night Shift IT Supervisor

Charlotte, NC

@Orchard (formerly Talent Orchard) has an opening to support our large Federal Systems Integration firm for a Contract Night Shift IT Supervisor in Charlotte, NC. Initial duration of the contract is 6 months with strong potential for extension or full-time employment opportunity based on the business needs and performance.

Responsibilities:

• Provide leadership for those involved in the development, design, and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.
• Responsibilities include, but are not limited to, analysis, selection, and modification of enterprise systems, application software, installation of network hardware/software, and database management.
• IT Service Manager provides operational oversight for all technicians in the Enterprise Control Center.
• The Service Manager is responsible for the availability of all production systems and acting as a single point of contact for all high priority production outages.
• This position is part of a 24x7 Enterprise control Center environment. Shift and workday flexibility is required.
• Leads all priority 1 and 2 incidents calls and manages to service restoration and manage the escalation process to the appropriate senior-level management.
• Manage department adherence to the company’s Incident & Change Management process

Required Skills:

• The ideal candidate for this position is an expert managing supporting a highly complex, diverse, and geographically dispersed organization.
• Experience with root cause analysis
• A minimum of 7 years of experience in Network Operation Center (NOC) is required
• Skills required and nice to have: Windows Server (Active Directory, DNS, IIS, FTP, Exchange), Network and System Monitoring, CA Technologies Spectrum and Service Operations Insight (SOI), Disaster Recovery, MS SQL Server, MS Office Unix, Red Hat Linux Cisco networking topologies, protocols, VOIP, transport management and VMWare

If your experiences and interest align with this exciting opportunity, we need to hear from you. Apply today!

Established in 2010, @Orchard (formerly Talent Orchard) has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI. Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atorchard.com.