Chinese Speaking Academic Services Specialist
- Job Title
- Chinese Speaking Academic Services Specialist
- Job ID
- 27363289
- Location
- Waltham, MA
- Other Location
- Description
-
Academic Services Specialist
The Mandarin Speaking Academic Services Specialist is responsible for implementing and managing academic services for international students. The role displays a high level of professionalism, problem-solving skills, ability to mentor tutors and clients, and attention to detail. This full-time position is in Waltham, MA.
Position Responsibilities:
- Follow up with academic services inquiry; provide internal product training and sales support; communicate with customers to provide advice, support and/or make sales.
- Maintain academic services management system; communicate with the system provider to update system functions; provide system trainings to tutors and clients.
- Match the best-fit tutors with students to ensure service delivery.
- Monitor tutor compensation and hours; review and process tutor invoice.
- Maintain records of tutoring-related data, including tutor and student lists, packages purchased, and hours used, etc.
- Manage tutors through check-ins; provide training to tutors.
- Track students’ academic progress; communicate with school and clients about student progress.
- Develop protocols for effective service delivery and streamline program operations.
- Implement student satisfaction surveys and manage expectations of students and parents.
- Compile and analyze academic services data.
- Work with the director to revamp the academic services program as needed to ensure the program quality.
Required Qualifications:
- Bachelor’s degree or higher
- Excellent English/Mandarin verbal & written communication skills
- Experience in education-related field
- Highly organized and detailed-oriented
- Excellent computer skills in all Microsoft Office Programs
- Ability to research, develop, present, and promote programs
- Ability to work independently, prioritize work and meet deadlines.
- Strong communication and presentation skills
- Eligible to work in the US
Preferred Qualifications:
- Experience or knowledge in online academic service content delivery and management
- Familiar with American middle school and high school curricula as well as US education