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Field Service Specialist / Trainer (Electric Forklifts)

Job Title
Field Service Specialist / Trainer (Electric Forklifts)
Location
Los Angeles,  CA 90015
Other Location
Description

Field Service Specialist/Trainer (Electric Forklifts)

Location: West Coast (CA)

BYD in West Coast United States seeks a qualified Field Service Specialist/Trainer. 

Job brief:

BYD, the world’s largest battery electric vehicle manufacturer, is launching an innovative forklift product line.   We are looking for a leader to develop and run training programs to support our customer base across the country.

BYD can best be described as a high energy, team environment.  Ideal candidate must be not only be knowledgeable and driven, but be able to work in a team to establish a new standard in customer experience. 

Responsibilities:              

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily: 

·         Assist dealer technicians in resolving technical issues via telephone and field when necessary.

·         Generate/review technical reports when necessary on quality issues.

·         Develop and deliver dynamic training programs on all forklift systems which promotes active learning, participation and overall brand engagement.

·         Contribute to the enhancement of service manuals that reinforce concepts and themes presented in training curriculum.

·         Collaborate with customer service, parts and sales departments in continual product improvement to optimize BYD product line’s reliability and serviceability.

·         Validate international maintenance program guidelines and modify to North American market.

·         Develop best maintenance procedures with emphases on safety and efficiency.

Requirements:

·         Bachelor’s degree or tech school graduate preferred.

·         Material handling, heavy duty equipment or other related industry experience whether customer service or as technical trainer: 6-8 years.

·         Computer Skills - Intermediate / advanced computer knowledge including Microsoft Office (Word, Excel, Outlook and PowerPoint) required for effective presentations in group settings. 

·         Ability to create training curriculums, read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·         Excellent oral and written skills are required to effectively support and negotiate with internal and external customers.  Presentation of technical concepts in front of groups –large and small.

·         Demonstrated ability to repair material handling equipment.

·         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The candidate must be able to perform the essential functions of this job which include the physically demanding aspect of servicing a forklift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb/step up and down from a height of up to 30 inches, or balance; stoop, kneel, crouch, or crawl in spaces as low as 18 inches. The employee is frequently required to sit. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

About Us:

BYD Motors (“BYD”) is a California-based electric vehicle manufacturing company and a wholly owned subsidiary of BYD Company Ltd., the largest electric vehicle manufacturer in China and largest electric bus manufacturer in the world. BYD Company Ltd. is publicly traded on the Hong Kong stock exchange (1211.HKE), with approximately 60% of its stock owned by North American investors. Warren Buffett's Berkshire Hathaway is the single largest investor in BYD Company Ltd.

BYD is deeply passionate about helping transportation and energy grids around the world become greener and more sustainable through the use of cutting edge battery-electric technology. BYD invented an industry-leading rechargeable battery that is safe, stable, environmentally friendly, and longer lasting than any other competing product on the market today. BYD is developing and marketing around the world a family of zero-emission battery-electric cars, trucks, buses, forklifts, and energy storage systems all built around this revolutionary, environmentally-sound battery technology.

Today, BYD has over 800 employees spread out across it's headquarters in Downtown Los Angeles, our manufacturing plant in Lancaster, CA, and offices throughout California and the United States.