Our team of Host Processing Coordinators oversee and document the screening of all new, incoming Cambridge Network host families. This role is responsible to meet the host family screening criteria outlined by our Compliance/Regulatory agency (CSIET) and ensure that each host candidate will provide a safe and nurturing environment for our International Students.

Responsibilities:

• Review and screen host applications within an assigned territory, converting applicants into approved host families
• Qualify host candidates based on results from:
  • Phone screen interview
  • Reference interviews
  • In home inspection report
  • Background screening report(s)
• Review and assist in maintaining host family profiles in preparation for presentation to international students
• Maintain annual host family background screenings based on assigned territory
• Assist in the collection and maintenance of host records in preparation for annual CSIET audit

Requirements:

• Previous customer service experience with excellent communication skills
• Previous administrative experience and a high comfort level with speaking over the phone
• Organized, detail-oriented
• Proactive, positive attitude
• Excellent writing and documentation skills
• Excellent computer and technology skills with proficiency in Microsoft Office
• Ability to work independently and as part of a team
• Bachelor's Degree is required, (International studies a plus)
• Experience with SalesForce, or similar database knowledge preferred