Job Description: Technical Product Analyst (TPA) - IAM

Full-time remote position

Core Responsibilities:

• Requirements gathering and documentation. Ability to analyze and manage business requirements through discussions, use cases and tools like Azure DevOps
• Risk Reduction: Capture business requirements working with end users/customers. Maintain exceptions/issues, submit Risk Assessments, while collaborating with Engineers to implement solutions
• Enhanced Security: Collaborate with stakeholders to develop and implement efficient IAM solutions, streamline access management processes and reduce administrative overhead
• Planning and Reporting: Assist with Agile/SAFe processes and ensure quarterly IAM objectives are met as part of the overall Mission Padlock program. Generate weekly/monthly/quarterly metrics across the IAM program

Technical Requirements:

• Understanding of identity and access management principles such as Modern Authentication Methods, Least Privilege, and Privileged Access Management
• Elicit, research, analyze, and document functional, non-functional, and data requirements utilizing various requirement analysis techniques including stakeholder interviews, requirements workshops, business process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping
• Facilitate requirements discussions, present requirements and supporting material through alternative views, and continuously incorporate feedback into the product backlog
• Collaborate with vendors on the design, development, and delivery of new products and platforms
• Evaluate alternative solutions and processes as necessary
• Identify risks/issues and collaborate with the project/product team to mitigate
• Provide timely and concise communication of information to all appropriate internal and external stakeholders through a variety of communication channels
• Manage multiple priorities independently and/or in a team environment

Required Qualifications:

• Bachelor's degree in Management Information Systems, Computer Science, Software Engineering, or other related field, or the equivalent combination of training, education, and experience
• 8+ years experience as an IAM Systems Analyst, Business Systems Analyst, Product Development Analyst, Business Technology Analyst, or other related role
• Knowledge and experience applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities
• Knowledge of software/system engineering best practices
• Effective planning, research, analytical, and problem-solving skills
• Ability to effectively plan, organize, and prioritize multiple large, complex efforts
• Ability to communicate technical concepts to both technical and non-technical stakeholders
• Ability to manage multiple priorities independently and/or in a team environment to achieve goals utilizing effective planning, organization, and time management skills
• Ability to resolve problems and identify root cause
• Effective interpersonal, verbal, and written communication skills
• Advanced skill in Microsoft Office application suite including Excel, PowerPoint, and Visio

Preferred Qualifications:

• Experience with Financial Services industry applications, systems, standards, practices, and trends
• SAFe Agilist, Product Owner / Product Manager, Scrum Master, Lean Portfolio Management certification or other related SAFe certifications
• Certified Scrum Master (CSM), DevOps, Microsoft Azure, or other IT industry certifications
• Experience with Microsoft Azure DevOps

Deliverables:

Requirements Delivery

• Capture detailed stakeholder use cases, system requirements, and process flows specific to IAM components. Focus on identity lifecycle events like provisioning, authentication, password resets, and self-service workflows

Systems Documentation: Mapping, Reporting, Diagramming

• Draft and assist architect and Engineer to create visual process models illustrating key workflows: provisioning, authentication (including SAML, OAuth2/OIDC), self-service, and integrations with internal and external systems
• Diagrams should delineate decision points, exception pathways, and error handling routines

Technical Design Specifications

• Blueprint the consolidated architecture overview, data flows, attribute mappings, authentication protocols, and system interfaces

Runbooks and Deployment Guides

• Write step by step operational instructions for setting up and maintaining the IAM environment: installing components, configuring directories, setting policy agents, managing certificates, rolling back changes, and executing daily maintenance routines.

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.