Customer Satisfaction Mgr
- Job Title
- Customer Satisfaction Mgr
- Job ID
- 784880
- Begin Date
- 3/19/14
- Duration
- Location
- jax, FL, 32224
- Other Location
- Description
-
Customer Satisfaction Manager
About This Opportunity
We're seeking a dynamic and results-driven Customer Satisfaction Manager to lead our call center operations and drive exceptional customer experiences. In this pivotal role, you'll manage a team of customer service professionals, optimize operational efficiency, and implement strategies that elevate customer satisfaction metrics. If you're passionate about building high-performing teams and creating positive customer interactions, we want to hear from you.
Key Responsibilities
- Lead and mentor a team of customer service representatives to deliver outstanding support
- Monitor call center performance metrics and implement process improvements to enhance efficiency
- Develop and execute strategies to improve customer satisfaction scores and retention rates
- Conduct training programs and performance evaluations for team members
- Manage call center budget and resource allocation
- Collaborate with other departments to resolve customer issues and improve service delivery
- Track and analyze customer feedback to identify trends and opportunities for improvement
- Ensure compliance with company policies and quality standards
Required Qualifications
- Proven management experience in a call center or customer service environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Demonstrated ability to analyze data and drive performance improvements
- Experience with call center software and CRM systems
- Problem-solving mindset with a focus on customer satisfaction
- High school diploma or equivalent; Bachelor's degree preferred
Nice-to-Have Skills
- Technical support or IT background
- Experience with workforce management tools
- Knowledge of quality assurance processes
- Certification in customer service management or related field
- Bilingual capabilities
Why Join Us?
We value our employees and offer a supportive work environment where your leadership makes a real difference. You'll have the opportunity to grow your career, develop your team, and directly impact our customers' experiences. Join us in Jacksonville and be part of a company committed to excellence in customer service.
Ready to Apply?
If you meet the qualifications and are excited about this opportunity, we'd love to hear from you! Submit your resume and a brief cover letter explaining why you're the perfect fit for this role.
- Required Skills
-
Call center experience and management
- Openings
- 1
- Pay Range
- $20.00 Hourly to $30.00 Hourly
