Appointment Scheduler
About This Opportunity
Join our team as an Appointment Scheduler, where you'll be the first point of contact for our patients and members. In this customer-facing role, you'll manage incoming calls, schedule appointments, and ensure every caller receives exceptional service. If you're bilingual, organized, and thrive in a fast-paced environment, we'd love to hear from you!
Key Responsibilities
- Answer and screen incoming telephone calls with professionalism and efficiency, taking accurate messages and providing helpful information to patients and members
- Schedule appointments using our scheduling system while managing high call volumes and maintaining responsiveness
- Direct callers to the appropriate department or staff member to ensure they receive the support they need
- Complete intake information and verify patient eligibility to streamline the onboarding process
- Gather and document patient information and concerns for assessment by appropriate healthcare providers
- Respond to routine information requests while maintaining call answer times and service quality standards
- Prepare correspondence and documentation as directed
- Serve as a liaison between patients/members and providers, ensuring concerns are properly escalated and addressed
Required Qualifications
- High school diploma or General Education Degree (GED)
- Bilingual proficiency in English and Spanish (written and verbal)
- Proven ability to manage high volumes of incoming calls while maintaining quality and accuracy
- Excellent customer service skills with a patient-focused approach
- Strong organizational and time management abilities
- Proficiency with phone systems and scheduling software
Nice-to-Have Skills
- Previous experience in a healthcare or medical office setting
- Experience with electronic health records (EHR) systems
- Knowledge of insurance verification and eligibility processes
- Additional language proficiency
- Experience with multi-line phone systems
Work Schedule
Standard hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. This hybrid position offers flexibility while maintaining our commitment to excellent patient service.
Why Join Us?
As an Appointment Scheduler, you'll play a vital role in our organization's success. You'll be the welcoming voice that sets the tone for our patients' experience, and your bilingual abilities make you an invaluable asset to our diverse community. We value team members who are detail-oriented, compassionate, and committed to delivering outstanding customer service every single day.
Ready to Apply?
If you meet the qualifications and are excited about this opportunity, we encourage you to submit your application today. We look forward to learning more about how you can contribute to our team!
