Account Manager Level 1-South Carolina Residency

Location – Remote – South Carolina

Working Group – 1

Travel Required – 50%-60% (Primarily Accompanied or Regional Support Visits)

Classification – Exempt

Salary Range - $60,000 to $70,000 

Base + Commission Eligible

 *Core Competencies associated with this role:  Communications, Consultative Selling, Continuous Learning, Cooperation, Job Knowledge, Problem Solving, Quality Management, Teamwork

 About AutoAlert

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform revolutionizes dealership-customer relationships by creating direct opportunities for meaningful, data-driven connections that increase profitability, loyalty, and retention.

Founded in 2002, AutoAlert is a leading automotive software and data mining provider. We empower innovative automotive partnerships and lead the industry in data security with SOC 2 Type 2 and ISO/IEC 27001 certifications.

 Role Description

The Account Manager I (Level 1) is an entry-level, growth-focused client engagement role designed to build foundational account management skills within the automotive SaaS environment.

This position supports dealership retention and success through proactive communication, execution of established processes, and collaboration with senior Account Managers. The Level 1 Account Manager focuses on learning consultative account management, dealership operations, AutoAlert platform utilization, and performance tracking.

This role serves as a development pathway into the Level 2 Account Manager position.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.

Core Responsibilities

 Client Engagement & Support

·        Serve as day-to-day contact for assigned dealership accounts under guidance of senior Account Managers

·        Conduct scheduled check-ins focused on utilization, adoption, and training reinforcement

·        Assist in delivering virtual and in-store training sessions

·        Reinforce platform best practices and standardized workflows

·        Support onboarding of new users within dealership accounts

Performance & Reporting Support

·        Monitor dealership utilization metrics and flag performance risks to senior leadership

·        Prepare ROI reports and usage summaries for dealership leadership review

·        Ensure Digital Portal accuracy and assist in campaign confirmation processes

·        Maintain accurate CRM documentation and account notes

Retention & Growth Support

·        Identify utilization gaps and recommend corrective action plans

·        Escalate advanced strategic discussions to Level 2 Account Manager

·        Support execution of growth initiatives identified by senior AMs

·        Assist with billing questions and coordinate with internal Accounting when needed

Internal Collaboration

·        Partner with Training, Client Care, Sales, and Product teams

·        Participate in territory planning sessions

·        Maintain strong internal documentation and follow-up discipline

Travel

·        Conduct in-store visits as assigned (often alongside senior AMs)

·        Maintain visible regional presence while developing dealership relationship skills

What Success Looks Like

·        Consistent execution of standardized engagement cadence

·        Accurate and timely reporting

·        Increasing dealership platform utilization

·        Strong documentation discipline

·        Demonstrated readiness for expanded consultative responsibilities

Your Impact & Experience

·        1–3 years of automotive, SaaS, customer success, or account support experience

·        Strong communication and relationship-building skills

·        Organized and detail-oriented

·        Comfortable analyzing performance metrics

·        Willingness to travel regionally

·        Growth mindset and coachability

Preferred

·        Bachelor’s degree

·        Prior dealership or CRM experience

·        Experience with customer training or onboarding

Growth Path

This role is designed as a developmental pathway into the Account Manager II position. Promotion to Level 2 is based on:

·        Demonstrated consultative skill development

·        Ability to independently manage strategic dealership relationships

·        Proven retention and growth impact

·        Strong performance metrics and documentation consistency

Supervisory Responsibilities

This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.

Across all teams, we look for the following Values:

·        Be a Role Model

·        Be Passionate About our Partners’ Success

·        Own Working Together

·        Deliver Results

 Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.

Accommodations

If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.

 Benefits

AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.

 Posting Statement

AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.

 We are unable to sponsor H1-B Visas at this time.