New Store - Customer Service Lead

Job Title
New Store - Customer Service Lead
Job ID
Noblesville,  IN 46060
Other Location

Job Description Summary: Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their span of care by modeling exceptional customer experience. Possess the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What You'll be Doing:

  • Engaging team members to provide the best possible shopping experience for our customers including an exceptional checkout experience and initiating interactions with customers.
  • Communicates with team members and assigns daily work tasks.
  • Mentors and coaches other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
  • Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
  • Foster and drives open communication with team members and leaders to ensure the timely and effective exchange of information.
  • Works with leadership on department schedule writing to focus on team member engagement, improve customer service, store sales and profitability.
  • Ensure freshness of products by closely monitoring execution of rotation and dating policies.
  • Guiding the team in compliance with food safety standards and regulations and working in a safe manner.
  • Engaging with the community to include local events that may connect the store with the customers we serve.
  • Leads team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
  • Actively creates an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
  • Operating a register and cash handling when needed.
  • Operates powered equipment, where applicable.
  • May be required to act in Department Supervisor capacity in other departments throughout the store
  • This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring With You (Qualifications):

  • Retail or other customer service experience preferred.
  • Passion for customer service with total engagement, including initiating interactions, that conveys approachability to customers and fellow team members.
  • Excellent verbal and written communication
  • Creative thinking skills
  • Ability to influence others.
  • Ability to quickly build report and gain customer confidence to create repeat business.
  • Ability to lift, carry, push, pull, bend and twist while handling product.
  • Experience executing plans.
  • Positive influence to create a strong team environment that values a diverse and inclusive culture where team members and vendors can feel valued.

Meijer starts with me.

It's not just a brand name, it’s a family name. Founded by Hendrik and Gezina Meijer and their children in 1934, Meijer treats our Team Members like they’re a part of our family. We want to see them happy, growing, and successful. That’s why our Team Members say, "Meijer starts with me.” Sound like the place for you? Join us.

Who are we a good fit for?

We love working with talented people but more than that, we look for team members who thrive in a collaborative environment and want to help us build on our family culture. Meijer is a great place for you if you want a job that’s more than a paycheck and a career that plays an important role in your community.

Required Skills

18 years of age or older.
Ability to lift, carry, push, pull, bend and twist while handling product

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