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Infrastructure Analyst- Microsoft Migration (Remote)

Job Title
Infrastructure Analyst- Microsoft Migration (Remote)
Job ID
Work From Home
Philadelphia,  PA 19192
Other Location
Our History: 
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for an Infrastructure Analyst in a remote capacity.  This is a long-term opportunity with a competitive compensation package.

******We are unable to work C2C on this role******

  • We are looking for an experienced Infrastructure Engineering Analyst to assist with the migration of users from Microsoft Exchange on-premise to Exchange Online.
  • The successful candidate will be responsible for customer support, documenting issues, technical writing, troubleshooting issues, and opening support cases with Microsoft.
  • This person will work closely with members of the Exchange Online Migration project team and other Technology teams to ensure a successful migration for our colleagues. • Provide subject matter expertise for the migration of users’ mailboxes from Exchange on premise to Exchange online
  • Provide technical writing support for migration documentation and video tutorials
  • Provide day-to-day technical, project, and process support to colleagues and the team
  • Analyze and troubleshoot complex technology, process, and pre/post-migration issues 
  • Document issues and resolutions for future reference
  • Open and be the point of contact for Microsoft support cases 
  • Work in ServiceNow to manage and track support incidents and requests
  • Provide colleagues with support and training as needed.
  • Monitor and manage colleague satisfaction and expectations throughout the migration process
  • High school diploma or equivalent
  • At least 3 years of IT engineering/support experience 
  • Microsoft certifications are preferred
  • Prior Exchange mailbox migration experience
  • Experience with Exchange Online, Azure AD, and Office 365
  • Experience with PowerShell scripting is a plus 
  • Experience with technical writing and developing support documentation
  • Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment
  • Experience using ServiceNow


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