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ServiceNow Administrator (Remote)

Job Title
ServiceNow Administrator (Remote)
Job ID
Work From Home
Pittsburgh,  PA 15275
Other Location
Our History: 
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a ServiceNow Administrator in a remote capacity.  This is a long-term opportunity with a competitive compensation package.

******We are unable to work C2C on this role******

  • Performing day-to-day management within ServiceNow to drive improved outcomes by utilizing ITSM processes at acceptable Service Levels
  • Working with a team of professionals who own the Technology Service Management Incident and Request processes within ServiceNow.
  • Accountability to design an effective and efficient process using cross functional teams throughout technology to solve evolving business needs.
  • Engagement of stakeholders to ensure alignment with their requirements and expectations.
  • Use of statistical and logic data analysis techniques to describe, illustrate, condense and summarize optimization opportunities.
  • Effectively utilizing peer relationships and technical resources to deliver quality outcomes as required within the organization.
  • Setting, monitoring and developing control plans to performance targets and/or KPI's.
  • Testing platform upgrades
  • Informing stakeholder communities of enhancements, process changes, trends, etc.
  • 5+ years working in IT Service Management or a similar field
  • 2+ years working in ServiceNow
  • ITIL v3+ Certified required
  • ServiceNow esperience is required
  • Process Improvement Experience (A3, Six Sigma, etc.) is preferred
  • Project Management is preferred 


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