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Product Owner (Information Technology/Systems Implementation – medium to large scale)

Job Title
Product Owner (Information Technology/Systems Implementation – medium to large scale)
Job ID
Work Hybrid
Ann Arbor,  MI 48106
Other Location
Product Owner (Information Technology/Systems Implementation – medium to large scale)

Ann Arbor, MI (Hybrid on-site/remote)

$100,000/yr. – $105,000/yr.  -  Full-time 

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Our client’s strategic investment in new age systems and tools requires a strong Product Owner III who will work closely with the Sr. Manager of Software Product Strategy and cross-functional IT/business stakeholders to help support the product vision of these new systems and consumer off-the-shelf (COTS)/ value-add product offerings and their roadmap.
We value a Product Owner III who acts as a product owner of consumer-facing applications and is committed to delivering a suite of applications that will optimize our global site management and operations.


(50%) Support Refinement of Prioritized Project Initiatives
  • Work with cross-functional teams to get a formal estimate of initiatives to aid with prioritization and product roadmap refinement
  • Refine the product roadmap that supports core offerings and align with Go-to-Market strategies set by the enterprise
  • Create End-to-End Scenarios to both communicate big picture aspects of business operations and serve as the basis for whole system testing scenarios.
  • Extend product ideation/refinement by engaging a cross-functional internal and external team of stakeholders who will provide insight on “what matters most” to our master franchisees, domestic franchisees, stores, and fulfill customer service trends.
  • Support initiatives for rapid pilot users’ rollout

(20%) Partner effectively with internal and external stakeholders to ensure flawless execution of our Consumer Off-the-Shelf store software products.
  • Work closely with business and technology leaders (Solution Architecture, Technical Delivery, Application Architecture/Development, Content Management, Quality Assurance, and Operations teams) in communicating/maintaining clear priorities of project initiatives.
  • Support a very large project and its execution teams by staying informed and aligned with the hardware, software, integrations, determination of customer needs, and technology feasibilities.

(30%) Product Ownership
  • Represent the customer (Franchisee, Insider, Delivery Expert, End Customer, etc.) through all facets of the SDLC.
  • Ensure high-level business requirements are clearly defined and articulated in support of future solutioning and implementation by the delivery teams.
  • Provide real world business use cases that will drive feature creation and team delivery
  • Evaluate software solutions to determine if they meet the needs of the business before solution is given to development for implementation.
  • Evaluate delivered software increment and ensure it meets the quality and functionality needs of our customer(s).
  • Provide system demonstrations and program update presentations to Director level management and below

  • Bachelor's or master's degree in computer science, information technology, engineering, business administration or related field OR equivalent professional experience
  • At least 5 years of experience in medium to large scale system implementation efforts using multiple SDLC methodologies such as Agile, RUP, Waterfall, etc. (Agile Scrum strongly desired)
  • Strategic Thinking / Visioning - able to articulate the vision for long term success of a product
  • Great communicator (oral and written), presenter, positive, engaging, passionate, persuasive and respectful
  • Proven track record of working with stakeholders to identify the need of the business and clearly articulating that in the form of requirements and communications with delivery teams
  • Strong facilitation skills; great organization and management skills
  • Microsoft Office including Word, Excel, Visio, Project, PowerPoint, and Outlook
  • Understands the capabilities of key technologies (HTML5, Java, .NET, SQL Server)
  • Domestic and International Travel Required – up to 20%

  • Experience in Restaurant Chain, Quick Service or Retail Industry
  • Demonstrate ability to lead cross functional teams without direct authority to obtain results
  • Has foundational experience playing a contributing role in full cycle software delivery as a developer, business analyst, technical delivery, or quality expert (previous development experience strongly preferred)
  • Experience or equivalent subject matter expertise across multiple technology areas
  • Experience working in an Agile product/software development environment

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