Case Manager - Personal Injury - Pre-litigation

Job Title
Case Manager - Personal Injury - Pre-litigation
Job ID
Wilmington,  NC 28401
Other Location

The case manager works closely with attorneys to help manage the day-to-day handling of client’s personal injury cases.  Deliver excellent service to each client.  

The Case Manager:

  • Closely collaborates with dedicated attorneys
  • Managing a caseload of personal injury cases
  • Corresponds regularly through phone, emails and mail with clients, as well as medical providers and insurance carriers
  • Verifies the opening of all insurance claims, including liability, UIM and Med Pay
  • Is responsible for letters of representation regarding certified insurance policies, declaration pages, and other documents to the insurance company
  • Requests and organizes client’s medical records & bills
  • Determines when and whether to make health insurance subrogation claims
  • Evaluates demand packages and updates them as needed
  • Open any Medicare / Medicaid subrogation claims
  • Coordinates with billing analysts to confirm balances and select benefits
  • Be empathetic and responsive to each client’s needs, helping them through this difficult time

The case manager works on a Monday–Friday weekly basis and will receive competitive pay, paid holidays, PTO, and full benefits. As a member of this team, you are an integral part of a fast-growing law firm’s culture, mission and values to best serve clients and be a bright spot in a dark time of their lives.

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