Current Open Jobs & Employment Oppportunities | Insperity

Customer Service Representative/Account Manager

Job Title
Customer Service Representative/Account Manager
Job ID
ARDEN HILLS,  MN 55112-6907
Other Location
Remote position

Our client is a B2B distributor of hearing products and accessories to hearing professionals, retailers and hearing ai OEMs and has been a trusted resource since 1984. Their business is growing and they are interested in hiring a Customer Service/Inside Sales Representative to assist them in maintaining the high level of efficiency and service our customers have come to expect.

Customer Service Representative/Account Manager
Full Time remote work possible
$21-$25/hour, depending on experience

As a member of the Customer Service/Account Management Team, you will assist audiologists, hearing health care professionals and other customers over the phone, email and occasionally face to face with questions/technical support, taking orders, processing returns etc. Hearing or medical sales and customer service experience is not a required but is preferred.

  • Obtain a fundamental and thorough technical understanding of a fairly extensive product line
  • Communicate with customers daily via phone, email, and occasionally face to face
  • Perform daily data entry – input new customers, enter orders, process returns, etc.
  • Listen to customers, understand their needs, and recommend products based on those needs
  • Respond to inquiries & complaints in an efficient and timely manner
  • Help persuade customers and occasionally negotiate in order to close sales
  • Other tasks and projects as determined by your supervisor

  • Previous customer service and/or inside sales experience in a call center environment preferred
  • Friendly, positive, outgoing personality
  • Must be a team player and able to work collaboratively with and through others
  • Good communicator and effective listener
  • Excellent oral and written communication skills
  • Ability to work effectively under pressure
  • Self-motivated / Self-starter
  • Persistent attention to detail and accuracy
  • Comfortable and confident learning new computer software
  • Thorough understanding of Microsoft Office programs (basic skills testing is a prerequisite to being offered employment)
  • Strong organizational and time management skills with the ability to organize and prioritize tasks independently
  • Creative problem-solving skills

Our client values their employees’ time and efforts. Their commitment to your success is enhanced by their competitive compensation of $21-$25 hourly, depending on experience, and an extensive benefits package.

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning and culture.

Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law