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Vet Client Service Representative (multiple shifts)

Job Title
Vet Client Service Representative (multiple shifts)
Job ID
Other Location
Vet Client Service Representative (multiple shifts)

How would you like to be part of a team that delivers the best possible care for pets in a fun, collaborative, and supportive environment? In our client’s family-owned vet hospital, you work alongside other committed vet professionals to impact positive change each day. And with their owners on-site each day, your voice is always heard on process and work culture improvements. With our client, each individual is a valued member of the team and they show it by investing in each employee’s passions and goals, creating plans for their professional success.

Our client’s team members build positive, professional relationships with clients and staff members. They are seeking an outgoing, enthusiastic CSR (Client Services Representative) to join their passionate and friendly team. Experience in a customer service and fast-paced and hands on environment is a must. Experience in a medical office is also useful but not a requirement. Other useful skills: working well in a group, taking constructive criticism well, bringing a consistent friendly attitude to the job, multitasking, and general computer proficiency.

  • Possess and expresses a genuine love for animals and for working in an animal care environment.
  • Maintain a professional, friendly demeanor while on the job.
  • Answer and correctly handle phone calls.
  • Know basic triage concepts and understand when appropriate to forward phone call to technician or veterinarian
  • Access client information within the practice-management software system (EzyVet). Enter and retrieve client and patient data in the computer as needed.
  • Accurately manage financial transactions such processing bills, taking payments, ordering and checking in supplies.
  • Call to remind clients of their appointments and rescheduling as necessary
  • Advise clients of special call-in times to check on patients or speak with doctors.
  • Willingness and ability to present and explain fees during check out while discharging patients and processing of payments.
  • Outline costs and fees in a positive light while supporting hospital payment policies.
  • Manage medical records, reports, and correspondence.

  • High School diploma or equivalent.
  • 1+ years’ experience as receptionist/customer service.
  • Bilingual in English/Spanish preferred but not required.
  • Must possess exceptional organizational and management skills.
  • Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
  • Computer skills including typing, organizing, data entry, communicating utilizing common computer software and programs.
  • Ability to work in a highly collaborative environment and commitment to building relationships with colleagues, clients, and community is required.
  • Must be able to regularly lift up to 40 pounds
  • Can display tact and diplomacy with staff members and clients even when busy or hectic.

Work Hours:
  • Emergency Hospital - Open 24 hours, 7 days a week
  • Veterinary Specialty Clinic - Open Monday-Friday, 9am-5pm

Our client values their employees’ time and efforts. Their commitment to your success is enhanced by their competitive compensation of $16.50 - $20 per hour, depending on experience, and an extensive benefits package including:
  • Matching 401(k)
  • Medical/Dental/Vision Insurance
  • PTO including some Paid Holidays (based on position’s schedule)
  • Career training environment
  • Discretionary Employee Bonus Program
  • Employee Pet Discount

Our client is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.