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ServiceNow CMDB Data Audit Architect

Job Title
ServiceNow CMDB Data Audit Architect
Job ID
Nashville,  TN 37203
Other Location

ServiceNow Data Audit and Certification Specialist


This position is responsible for managing, designing, developing and implementing solutions for ServiceNow SACM and other supporting modules like ITSB, ITBM, ITAM, ITOM etc. to address complex business issues. The ServiceNow SACM Architect will lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers.

·           Act as a subject matter expert (SME) on the ServiceNow CMDB

·           Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.

·           Maintain CI Class, Attribute configuration and CI relationship

·           Maintain Data Certifications and CMDB Health Dashboard

·           Build transform maps to import external data sources and maintain integrations

·           Responsible for providing services, asset tracking, administration, and management to support a highly reliable CMDB

·           Setup and Maintain business service and service offering mapping structure

·           Building and maintaining an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB upkeep


·           Bachelor degree with at least 4-7 (four to seven) years’ experience in a service management, software administration, system engineering or process-development role preferred

·           Comprehensive experience with ServiceNow platform

·           Operational execution at an extremely high level of performance

·           Strong written and verbal communication skills, both internally and with external customers required

·           Excellent documentation abilities

·           High level of attention to detail

·           Strength in process analysis, refinement, and development required.

·           Ability to collaborate and build consensus across departments and among stakeholders.

·           Ability to work independently as well as in a team environment

·           Willingness to learn and demonstrated drive to reach goals

·           Recent experience with ServiceNow platform or like platform

·           Ability to approach your work with a can-do mentality, you do not accept the status-quo, you aim to keep evolving it while asking why we do something and not just executing



·           BS/MS degree in computer science or related field preferred

·           Strong communications skills, verbal and written

·           ITILv3 Foundation certification is a must, further ITIL certifications are a plus

·           Understanding of ITSM tools

·           Corporate Enterprise IT as SACM/CMDB coordinator or analyst

·           Strong analytical skills, data analysis and reporting, ideally knowledge in Snowflake

·           Strong interpersonal skills. The ability to work cross-functionally in an international company


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