Careers - Port City Logistics

IR - Logistic Customer Service Representative - 1st Shift

Job Title
IR - Logistic Customer Service Representative - 1st Shift
Job Order ID
Begin Date
Savannah,  GA 31407
Other Location

Our Customer Service Representatives are appointed to provide our customers with the best service possible. This role is the main contact for assigned customer account(s) and is comprised of responsibilities in supporting the day-to-day workflow of the customer service team. Each day's goal is to meet the customer’s needs in a friendly and professional manner, which means knowing who and where to find the answers.

This is an ON SITE position

1st shift : Monday – Friday, 7:30 AM – 4:30 PM

Essential Job Functions:

1. Demonstrate a positive, “can-do” attitude when completing daily tasks, problem solving, and interacting with others in the workplace.

2. Communicate with  teams, customers, and partners in a professional, accurate, and effective manner (email, phone, in-person).

3. Provide correct product and service information, and in case of lack of knowledge, research and provide the customer with a reply in a timely manner.

4. Complete accurate creation of shipments within our company's systems, as needed.

5. Deliver floor-ready packets to the warehouse Operations team for processing.

6. Coordinate the flow of packets on and off the warehouse floor with Operations team leadership.

7. Communicate with inventory team to ensure all product is available for orders, when needed.

8. Complete and/or update reports for internal and external communication, as needed.

9. Complete all work within customer service timeliness and accuracy service commitments.

10. Demonstrate an understanding of Pre-paid, Third Party, Collect freight requirements.

11. Any other job duties assigned by management


COVID-19 considerations:
To keep all staff safe, we provide gloves, hand sanitizer and masks. We also have daily temperature screenings before entering the facility.

Required Skills

Understanding of Pre-paid, Third Party, Collect freight requirements.
Responsible for keeping accurate customer inventory records and cycle counts
Customer Service (Call Center)experience
Logistics and/or Supply Chain
HS Diploma
Pay Range
$14.00   Hourly to $16.00   Hourly

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