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Enterprise Account Executive – New Haven, CT

Job Title
Enterprise Account Executive – New Haven, CT
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Begin Date
Stratford,  CT
Other Location

Enterprise Account Executive – New Haven, CT

The Enterprise Account Executive is the catalyst behind Company Communications’ success as an organization. As a consultative sales professional, the Enterprise Account Executive is responsible for optimizing existing revenue performance within our current National Enterprise and Federal segments. This is achieved by developing credibility in understanding customer’s external drivers, business objectives and internal challenges to develop strategies and tactics to increase customer retention, improve customer satisfaction, and grow existing revenue.

Additionally, the Enterprise Account Executive must work to develop complete solutions consisting of Company’s World Class Products such as, but not limited to, Unified Communications as a Service (UCaas), IT as a Service (ITaaS), Disaster Recovery as a Service (DRaaS), IP-Networking, Security, Managed Wi-Fi, and Advanced Strategic Communications.


Your role as an Enterprise Account Executive includes:

  • Retain and grow our current customer base
  • Manage and optimize current revenue of existing customer base through retention activities, new product sales, and strategic technology migration
  • Accountable for incremental growth in assigned module(s) consisting of customers in single or multiple vertical industries
  • Manage both pre- and post-sales support resources throughout the sales cycle to retain and leverage customer relationships, provide business solutions, and expand existing revenue base
  • Pre-Sales: Solutions Sales Specialists and Sales Engineers
  • Post-Sales: Project Managers, Engineers, and Customer Service Advisor

What makes a good Enterprise Account Executive?

  • Retain and grow customer base through building strategic partnerships and approaching opportunities through the customer lens
  • Influencing others to act by gaining commitment and agreement on add-on sales solutions
  • Ability to articulate client strategies, using industry knowledge to expand business opportunities
  • Resourceful and able to overcome obstacles and barriers to find appropriate sales solutions
  • Partners with internal teams to ensure operational efficiencies and service

Core Responsibilities

  • Foster C-level executive relationships with existing customers within assigned customer module
  • Retain current customer base and expand revenue through cross/up-sell opportunities
  • Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Company to deliver results
  • Improve and maintain current customer satisfaction results (NPS) through engagement and responsiveness to regular surveys and feedback
  • Partner collaboratively with paired Customer Service Associate to ensure outstanding customer service and responsiveness
  • Establish self as a trusted advisor, providing guidance on strategic initiatives in the position to instinctively know how to provide relevant insights
  • Sales cycle management experience, including Salesforce proficiency
  • Connect client’s business objectives with Company Business solutions
  • Assist the customer in maximizing the return of their investment with Company
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement
  • Persists in the face of obstacles through collaborating with multiple cross-functional internal teams to design and implement effective business proposals.


  • Deep understanding of the network attributes, complex communication products, and solutions sought by enterprise level accounts
  • Experience selling telecommunication / network services on a national scale
  • Displays ability to create new demand by proactively bringing new points of view to target accounts
  • Can identify and articulate customer value proposition and links solutions to the customer strategy
  • Diploma required; Associates Degree preferred, or equivalent relevant experience
  • Candidate must possess a valid state driver’s license and have a clean driving record
  • 5-7 years of business-to-business experience (10+ years preferred) in Enterprise scale companies with a proven, documented track record of success
  • Communications industry experience(s) a plus

Send resumes to: scharlet@burrellassociates.com.  

Burrell Associates Executive Search (www.burrellassociates.com) is a well-respected, professional recruiting firm founded in 1986, has been retained for this company's confidential search. We specialize in placing professional candidates at all levels, executing with the strictest of confidentiality.

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About Burrell & Associates

Burrell & Associates is a professional recruiting firm founded in 1986. We specialize in placing professional candidates in all levels of sales through executive management in Telecommunications, Cloud, High-Tech and Software Services. We also place Information Technology (IT) professionals such as engineers, project/program managers and software and hardware developer in both contract and permanent opportunities.

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