Seasonal Implementation Specialist---Jacksonville, Florida - Are you ready to make a difference? 

School Specialty is dedicated to changing education for the better. That means working closely with educators, sharing experience, and traveling into unchartered territories together. - Are you ready to join us on the journey?

This position is responsible for the successful onboarding, implementation, and adoption of SSL’s digital products with our customers. The ideal candidate will take a proactive stance towards engaging with SSL’s digital customers to make sure they receive world class support. This position works closely with the Educator Success Manager, the editorial and product development team, the customers, and the appropriate sales reps and rep managers.

Seasonal Implementation Specialist is needed now through September in our Jacksonville, Florida office, but could turn to a permanent position for the right candidate.

We are looking for a highly motivated professional that wants to be part of a winning team.  We give you the opportunity to work at a company where you can contribute, grow, and make your own path to success.   The rest is up to you.  

Summary of Primary Responsibilities

• ·         Work with Educator Success team to create new ways to engage the customer and adjust to their rapidly changing needs.
• ·         Work with Educator Success team to uncover common needs within customer base.
• ·         Strategize with Implementation and Sales to maximize the experience of educators using Coach Digital, Catch Up with Coach, SPIRE STAR, iSPIRE, Wordly Wise i3000, Success Coach STAR and FOSS
• ·         Host and facilitate web-based presentations to increase customer educational support and engagement.
• ·         Supports training sales how to perform essential functions associated with digital programs.
• ·         Assist Customer with implementation, ongoing usability, and overall incorporation of digital product into regular classroom environments.
• ·         Reach out to customer following a sale to ensure implementation occurs efficiently.
• ·         Maintain OF Assets, to keep an open channel of communication between all departments within the company.
• ·         Maintain Health Checks for existing digital accounts to maintain contact throughout the license period/increase product satisfaction.
• ·         Work with the Professional Development team for product onboarding.
• ·         Collect data in regard to any customer feedback received, and share findings with Sales, Product, and Service Leadership.
• ·         Maintain outstanding customer relationships, positioning our digital products for annual renewal.
• ·         Work with other Educator Success team members to continuously create new ways to engage the customer and adjust to their rapidly changing needs.
• ·         Ensure customer needs are met successfully in a timely manner.
• ·         Other duties as required.

Change is part of our daily routine, which means you have the chance to leverage your creativity and imagination every day.  You’ll be encouraged to push the envelope, to lead through action, and to innovate regardless of your role.  We’re shooting for nothing short of greatness.   These aren’t just words, this is how we work.  Are you up for it?

Minimum Experience Requirements

·         Ability to pay close attention to detail while multi-tasking

·         Above average knowledge of Microsoft Office products and high comfort level with technology

·         Strong communication, relationship building skills, and web-based presentation skills.

•         Experience using all forms of technology. Includes, but not limited to:

o   PC and/or Mac Computers

o   IWB’s

o   LCD Projectors

o   iPads/tablets

•         Experience troubleshooting basic network, printing problems. Knowledge of different operating systems and the most current forms of all (IE, Silverlight, Firefox, Safari, etc).

We’re determined to positively impact the future, one child at a time.   If you share our passion, we need to talk.

Imagine what we could do together.

Core Competencies:

Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.

Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Drives Results – Consistently achieving results, even under tough circumstances.

Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

Disclaimers

·         The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

·         School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check unless otherwise prohibited by law, as a condition of employment.

·         EEO/AA including Vets and Disabled

·         If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.