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Technical Customer Support Analyst

Job Title
Technical Customer Support Analyst
Job ID
Philadelphia,  PA 19192
Other Location

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Conexess Group is aiding a Philadelphia based client in their search for a Technical Customer Support Analyst. This is a long term opportunity with a competitive compensation package. 

******We are unable to work C2C on this role******

  • Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT.
  • Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems.
  • Consults with the supervisor and IT professionals when the appropriate course of action is unclear.
  • Alerts the client community and team members when a major problem is suspected.
  • Follows up on specific inquires or requests to ensure client satisfaction.
  • Reports problems with procedures and makes suggestions for improvements.
  • Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.

Desired Skills:

  • Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded
  • A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity
  • Experience in a ticketing request system such as ServiceNow
  • Strong working knowledge of Microsoft Office
  • Capability to analyze problems and use sound judgement for determining solutions
  • Ability to clearly communicate with customers and other IT staff
  • Aptitude for providing strong customer service through interactions and communications, verbally and written

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