Liberty Innovation Unleashed
Liberty Innovation Unleashed
Career Opportunities

Liberty IT Solutions, a Booz Allen company, was founded on the principles of challenge and change. We are looking for talented individuals that want to challenge the assumptions of what an IT partner is capable of delivering and help our clients achieve the transformational change that is critical for their success. If you have the knowledge, the experience, and the drive to succeed, Liberty has a place for you. We are committed to help you to realize your potential and achieve success in your career.

Please submit your resume and we'll contact you as soon as relevant positions open up that fit your skills and background.

It is the policy of Liberty IT Solutions, LLC to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.

Software Support Specialist

Job Title
Software Support Specialist
Job ID
27561447
Location
Remote or Melbourne,  FL 32934
Other Location
Description

Summary: We are hiring to supplement our customer support team on a program we have with the Department of Veteran Affairs aimed to benefit our Veterans.  In this role you will provide technical customer support as the interface between customers developing applications and our internal engineering teams.  This work is important and helps Veterans because they are the direct recipients of the applications being developed. *Remote work allowed*

Required Education: Bachelor’s Degree or higher in a business or technical discipline

Required Years of Experience: 3+ years providing software technical support

Responsibilities:

  • Provide support to customer working to access our API endpoints
  • Customers are either in development and need support or they are already in development and need support to resolve an issue
  • Communication internal and external must be clear, crisp, and professional
  • Communication with customers will be both written and verbal
  • Work is tracked using a Customer Relationship Management (CRM) tool
  • Most of our customers are engineers and very technical
  • Provide direct support for processes and high-level guidance and coordinate with appropriate internal engineering teams for technical resolution as appropriate
  • Must be able to translate customer issues to the engineering team, then translate solution back to customer

Minimum Qualifications:

  • Proven track record of 3 years or more in a software technical support role
  • Excellent written and verbal communication
  • A basic understanding of APIs and how they work
  • Experience working in a CRM tool
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Comfortable working with a mixed remote / in office team

Preferred Qualifications:

  • VA and/or Healthcare IT experience
  • Technical understanding of API calls such as GET, POST, PUT, DELETE
  • Familiarity working with Postman is a big plus
  • Familiarity with Jira
  • Familiarity with Salesforce
  • ITIL certified

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