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Director of IT Operations

Job Title
Director of IT Operations
Job ID
Farmington Hills,  MI 48334
Other Location

Director of Technology Operations

Ideal candidate will have a cross-functional technical background, strong leadership/mentoring skills and the ability to direct several teams, including IT Infrastructure, IT Operations and Corporate Security toward common goals.

The candidate will be focused on establishing technical solutions to meet the needs of our internal

business partners while seeking opportunities to improve the existing system architecture. This includes

the performance, scalability, security and maintainability of our systems. The Director of Operations will

work closely with Senior IT Leaders to define the IT strategy.

It is expected that the Director of Operations will work with other IT leaders to identify critical needs,

research new products and technologies, and position our organization for greatest performance with

minimal investment. Security of internal systems, protection of customer and employee data, stability,

scalability, and building operational excellence are the primary concerns for the Director of Operations.


• Guide and mentor department managers/supervisors, manage staffing plans, manage

schedules/work plans, and define performance requirements

• Serve as the leader overseeing operational policy and procedure development, issue and risk

management, application change management and defect resolution

• Analyze, develop and execute operational goals and objectives which

impact the immediate delivery of end to end IT services

• Serve as the point of escalation for all IT operational processes

• Assuring the reliability and performance of all products and services, including corporate

and consumer services

• Interfacing with product and IT managers to design technical solutions for strategic initiatives

• Lead the Infrastructure Manager, Operations Manager and Security specialists to implement

sustainable, stable and secured technical designs

• Identify, design and support areas of integration between three lines of business

• Develop metrics to measure team success and system performance

• Work with Executive team to establish priorities for IT strategy

• Analyze and select appropriate hardware solutions and technical architectures for production


• Maintain an ongoing awareness of emerging trends and developments in technology

• Maintain ongoing awareness of security best practices and standards

Job Requirements

• Bachelor’s Degree in Computer Science or related field

• 6+ years of IT Operations Management experience

• 10+ years of Shared Services experience

• Strong organization and prioritization skills.

• Strong project management background and demonstrated experience leading multi-functional

teams to deliver verifiable, impactful results.

• Continuous improvement background including process improvement and DevOps experience is


• In-depth knowledge of Information Technology principles, theories, and concepts to manage

functional areas and provide effective/efficient business solutions

• Experience providing IT solutions in a highly secured environment

• Experience providing IT solutions in a high volume, high performance environment

• Strong leadership and mentoring skills, proven by a track record of success

• Ability to troubleshoot and debug highly technical issues

Desired Skills

• High degree of leadership competency demonstrated by working effectively across the

organization at multiple levels and departments

• Solid technical skills with ability to influence all levels of the organization

• Capability to work independently with minimal guidance.

• Excellent client communication skills. Demonstrated ability to interpret and communicate, both

verbally and in writing, complex information in a clear and concise manner

• Self-motivated and capable of working in a dynamic environment


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