Summary: The Salesforce Quality Assurance Engineer assesses software quality through manual and automated testing. The Salesforce Quality Assurance Engineer has experience working with developers, end users and organizations to create test plans and test scripts, coordinate with test sites and other team participants to plan test events and experienced in creating reports. The Salesforce Quality Assurance Engineer tracks problems and reports on errors that are identified. The Salesforce Quality Assurance Engineer must have experience with configuring necessary hardware and operating environments as needed to complete assigned testing and have comprehensive technical expertise on IT products, operating systems, software, hardware, systems and networks and specialized environments. The Salesforce Quality Assurance Engineer writes or assists in the development of test plans and test procedures.  The Salesforce Quality Assurance Engineer manages the defect database under the guidance of senior engineers and traces requirements are verified and validated. Ultimately, the Salesforce Quality Assurance Engineer will ensure that products, applications and systems work correctly.

Required Education: Bachelor’s Degree or higher in a business or technical discipline

Required Years of Experience: 5 years, or 5 years of additional relevant experience may be substituted for education

Responsibilities:

• Review and analyze system specifications
• Collaborate with Business Analysts, Test Engineers and Test Planners/Managers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Oversee all test events and manage multiple test events defining and staffing these test events with appropriate resources
• Configure necessary hardware and operating environments as needed to complete assigned testing
• Manage the defect database

Minimum Qualifications:

• Salesforce experience required
• Proven experience as a QA, tester or similar role
• Experience in project management and QA methodology
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. qTest, Zephyr, LoadRunner), Jira, Rational and SQL)
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Good organizational skills

Preferred Qualifications:

• Familiarity with Agile frameworks and regression testing is a plus
• Cloud automation experience
• VA or other Federal Government experience
• CMMI Maturity Level 3, ISO 9001:2015 or 9001:2001, and ITIL experience a plus
• Has high standards, results oriented, and a commitment to delivering high quality software on time