Careers at Source2

Careers at Source2

Director of Customer Engagement

Job Title
Director of Customer Engagement
Location
Indianapolis,  IN
Other Location
Description
Seeking a Director of Customer Engagement to oversee our Sales, Support and Call Center teams, develop new business, and grow existing relationships.

Responsibilities:
  • Work with the executive team to develop strategic initiatives, goals, and plans
  • Create key performance indicators to ensure that assigned divisions are achieving goals and objectives
  • Lead the Business Development/Sales teams to prospect, build, maintain, and grow accounts across the United States
  • Play an integral role in overseeing our Call Center Operations to ensure each touchpoint across the customer journey is engaging, efficient, and effective
  • Ensure cross-functional collaboration with our estimating team, sales and field operations
  • Oversee all completed prospect applications submitted for pricing and approval
  • Lead and direct RFP/RFI and proposal development for strategic opportunities
  • Control expenses to meet budget guidelines
  • Prepare and assemble monthly and periodic reports of a descriptive statistical nature for distribution to appropriate departments
  • Coordinate departmental customer interaction in terms of departmental accountability and follow-up
  • Maintain contact with all clients in the market areas to ensure high levels of client satisfaction

Requirements:
  • Bachelor’s degree required; advanced degree preferred
  • 8-10 years of professional experience with demonstrated success in: business development, management consulting, financial services, business strategy, or a related field
  • Utility and/or related services sales experience a plus
  • Direct experience in selling situations involving negotiation, either direct sales or other sales-like functions and demonstrated success in driving results.
  • Demonstrated competency in successful client retention and customer relationships
Openings
1

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