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Product Technical Support Engineer – HW / SW

Job Title
Product Technical Support Engineer – HW / SW
Job ID
Jena, Germany,  TH
Other Location
Our German client that is a market leader in advanced sensor technologies is looking for a:
Product Technical Support Engineer – HW / SW - Jena, Germany

Tasks / Responsibilities: 

  • Technical support interface (HW/SW/Optics) for Marketing, Product Management, FAE, FSE and customers
  • Drafting application notes, articles and presentations
  • Setup of product presentations and training for customers and internal staff
  • Performance analysis of company and competitive products
  • Support Marketing, Product Management and Engineering teams
  • Working with international and multidisciplinary project teams
  • Providing timely and accurate customer feedback and working closely with customers and FAEs to resolve technical challenges
  • Testing and evaluating new technologies
  • Flexible working time and international travel (up to 15%) readiness

Qualifications / Skills: 

  • Bachelor or Master degree in Electrical Engineering, Embedded systems, Software Engineering or related technical field of study
  • 3+ years of work experience
  • Self-starter, and self-sufficient in problem solving and accomplishing tasks
  • Good presentation skills
  • Experience in design of PCBs is a plus
  • Experienced at testing and characterization in an electronics lab is a plus
  • Basic experience in optical systems is a plus
  • Knowledge of embedded systems and software is a plus
  • Experience with ARM based processors is a plus
  • Experience with customer interface is a plus
  • Fluent in English, German is a plus
Required Skills

University degree in electrical engg, embedded systems, software engg or related
3+ years of work exp
English fluency
EU citizen or German permit holder
Optional Skills

Design of PCBs is a plus
Electronics lab testing & characterization is a plus
Optical systems exp is a plus
Embedded systems and software knowledge is a plus
ARM based processors exp is a plus
Customer interface exp is a plus
German is a plus

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