The Senior Secretary provides administrative support to a variety of customer offices. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks. 
Team Member is expected to display a high level of professionalism and quality of work regardless of the labor category.

Duties Include: 

• Interact, coordinate, and facilitate office administrative activities in a proactive, efficient and professional manner.
• Achieve all daily administrative requirements in an efficient and competent manner.
• Obtain a strong working knowledge and understanding of the assigned office’s organizational policies, guidance and administrative business rhythms and processes.
• Take general operational and administrative direction from the Government office’s designated lead. Other internal/external Government staff within the assigned office may also routinely assign tasks within the scope of the administrative requirements. If conflicts in direction occur, Team Member shall make every effort to professionally resolve the issue and, if required, contact Metronome’s PM for assistance.

At times, an office’s administrative support requirements and business rhythms could shift in tempo to support surges or expand/contract due to organizational driven changes. 
Personnel must provide the necessary flexibility that may be required to accommodate different administrative support needs found in each customer office across the agency and when organization driven changes occur.
Team Member shall provide professional and proactive mission-oriented administrative support to the assigned customer office.

Administrative support will mainly consist of performing the following requirements:

• Maintain a working level understanding of the organization and its corporate business rhythms in order to effectively execute administrative requirements for the office.
• Receptionist duties such as: greeting, receiving, and assisting office visitors, to include escorting to meeting place, upon entrance/exit of the facility, or as required; answering phone calls for the purpose of recording messages, transferring calls, assisting with caller inquiries, coordinating office agendas and activities; etc.
• Operate a computer, calculator, copier/scanner, and other common office equipment. This includes the ability to use standard office equipment and Microsoft Office software applications to the degree expected at each labor category.
• Process mail to include retrieval, opening (as required), inspecting, distributing, and picking-up for mailroom delivery.
• Read publications, regulations, directive, instructions and guidance and take action or refer those that are important to office leadership, management and/or staff.
• Establish and maintain both hardcopy and computer based filing systems, to include performing routine filing of various office data/record files.
• Prepare, review and/or edit correspondences such as form letters, reports, tables, spreadsheets, and other printed material.
• Copy and scan office documents, files, records, etc. Some tasks may include either actually performing the copy/scanning operation or assisting with the processing through rapid reproduction.
• Assist with the preparation of materials needed for conferences, correspondence, appointments, travel, meetings, telephone calls, etc.
• Manage office calendars to support planning and coordination of office events, functions, meetings, work requirements and other noteworthy calendar topics.
• Perform data entry and maintenance of stored data/records in established databases, spreadsheets and other electronic data/record tracking and repository systems.
• Assist with meeting agendas, arranging meet-me numbers and conference room schedules, coordinating meeting material and pantry items, taking meeting notes and producing a post-meeting report for approval and distribution, tracking meeting action items for disposition, etc.
• Support creation of Staff Summary Sheets (SSS) and staffing of documents for review and/or signatures.
• Independently anticipate and provide responsive administrative support to facilitate completion of all organizational mission requirements. This will require executing a broad range of secretarial responsibilities with some tasks occurring routinely and/or on an “adhoc” basis per real-time needs of the office.
• Provide the office with a centralized source of administrative expertise and guidance, which ultimately affects the success of the mission.
• Independently manage office schedules and calendars to administratively support responsive planning, coordination, execution, and completion of business rhythms, corporate requirements, and events (i.e., meetings, conferences, travel, etc.).
• Provide assistance to management and staff on administrative activities, requirements, developments, issues, and status. This may include facilitating the coordination, consolidation, review, information, and guidance necessary to maintain continuity office management and staff.
• Independently apply mature and objective judgment to determine best approach and course of action to take in both routine and non-routine administrative situations. This will require accurately interpreting and adapting guidelines, including unwritten policies, precedents and practices that are not always completely applicable to a changing situation.
• Support office discussions regarding the organization’s administrative business rhythms and contribute recommendations as necessary. Specifically advise office leadership and management on the administrative implications of additions, deletions, or changes to the varied functions of the organization.
• Prepare special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence and other offices, etc. under general directives with minimum assistance and/or guidance.
• Create workbooks (e.g., read-ahead, staffing, continuity, standard operating procedures) for leadership planning and/or to support execution of leadership responsibilities and office administrative business rhythms.
• Support the office with development of guidance, procedures and/or policies relative to facilitating administrative activities of the organization. These functions may include training/travel budgets, suspense systems, space planning, personnel management, record management, logistics support, asset tracking, etc.
• Assist subordinate secretaries on new procedures; request information needed from the subordinate offices for periodic or special conference, reports, inquiries, etc.

Work Environment

The work environment is generally categorized as professional and will be performed in an office environment. 
There is significant routine contact with senior leadership, management and other administrative personnel. 
Team Member shall demonstrate a professional demeanor, neat appearance, and understanding of proper office etiquette at all times.

The dynamics of the various customer offices can be diverse, fast-paced, demanding, and stressful with short suspense’s and multiple tasks having competing priorities. 
It should be noted that each office is unique and therefore administrative tasks could be dynamic and vary in complexity. 
Team member shall maintain a flexible work-style that adapts to dynamic office tempos and changing priorities.