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Network Operations Center (NOC) Technician/Engineer (Night Shift) - Contract

Job Title
Network Operations Center (NOC) Technician/Engineer (Night Shift) - Contract
Job ID
26970350
Location
Ann Arbor,  MI 48104
Other Location
Description

Title:  Network Operations Center (NOC) Technician/Engineer

1 Openings - Night Shift (6PM-6AM) Tuesday, Wednesday, Friday and every other Saturday.

Our History:

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

Description

Technician with knowledge and hands on experience working in a 24x7x365 Network Operations Center with demonstrated capabilities to perform effective diagnosis / triage, manage critical incidents, and maintain key operational tools and processes to ensure overall availability, performance, health, and security of all services. 

RESPONSIBILITIES AND DUTIES

Availability and Performance Monitoring

  • Monitor and analyze revenue-generating and business-critical platforms (including software, hardware, network, and infrastructure) to ensure availability and performance.
  • Monitor data center infrastructure to ensure proper environmental state is maintained.
  • Update monitoring tools when commissioning new infrastructure, services, or applications.
  • Periodically review/update processes and procedures for all infrastructure, systems, and services.
  • Perform regular audits to ensure the health, performance, security, and management of all systems.

Incident and Release Management

  • Identify, troubleshoot, diagnose, and resolve incidents in support of Tier model and SLAs.
  • Log and document all incidents using the defined ticket management system.
  • Manage incidents and coordinate releases as defined by procedural documentation (e.g. coordinate all bridge calls, provide updates to technical staff and management, coordinate with vendors, etc.).
  • Provide timely, accurate, and effective communication through various methods.
  • Perform notification and escalation processes based on Tier requirements.
  • Perform and document post-release testing and provide feedback to the release teams.
  • Work with vendors on issue resolution and communications.

Operational Reporting, Process Execution, and Ad-Hoc Project Management

  • Perform scheduled (e.g. hourly, daily, weekly, etc.) validation of various enterprise systems.
  • Perform defined operational processes and reporting.
  • Perform add/change/delete as required to ensure accurate and robust monitoring solutions.
  • Document processes, SOPs, etc. to ensure accurate information is available across the team.
  • Perform installs and upgrades for various NOC monitoring technologies.
  • Assist with projects and maintenance on infrastructure, systems, and services, as requested.


Qualifications

  • Bachelor’s degree in Computer-related field or equivalent experience.
  • 3+ years of production support in business-critical, high uptime environment.
  • 3+ years of Network Operations or System Administration.
  • Ability to work 12 hour shifts (6PM-6AM), Days include Sunday, Monday, Thursday and every Other Friday. Including weekends and holidays, to cover 24x7x365 support schedule.
  • Experience with monitoring technologies (e.g. Splunk or SolarWinds).
  • Ability to configure monitoring and alerting by following policies and best practices.
  • Experience with network or server administration including troubleshooting Linux, Unix and Windows environments.
  • Experience in UNIX shell or MS PowerShell scripting is a plus.
  • Ability to identify, prioritize, delegate and escalate event situations appropriately with limited direction.
  • Ability to work independently or in a team to meet deadlines.
  • Understanding of Infrastructure environments – VMware, storage, networks, databases, etc.
  • Understanding of industry standard process frameworks (ITIL / Six Sigma)

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