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    <title>Gryphon AI Jobs</title>
    <link>http://ejob.bz/CompanyPortal.do?companyGK=57074&amp;portalGK=48798</link>
    <description><![CDATA[Job Postings available for application.]]></description>
    <language>en-us</language>
    <pubDate>Tue, 07 Apr 2026 05:38:04 EDT</pubDate>
    <lastBuildDate>Tue, 07 Apr 2026 05:38:04 EDT</lastBuildDate>
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      <title><![CDATA[Customer Success Manager - Boston, MA]]></title>
      <link>http://ejob.bz/jb.do?reqGK=27772025&amp;companyGK=57074&amp;portalGK=48798</link>
      <guid>cae0642a-00a9-4584-b13a-ff56204c8f1f</guid>
      <description><![CDATA[Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, an enhanced customer experience, and essential risk mitigation by seamlessly balancing regulatory compliance with business-specific objectives in every interaction. 


Gryphon ONE is a comprehensive platform that empowers revenue organizations and customer teams with intelligent, fully compliant solutions that enable enterprises to increase revenue, mitigate risk, and provide personalized customer support. With robust communication compliance measures, Gryphon ONE ensures that every customer interaction adheres to industry regulations.  


General:  


The Customer Success Manager (CSM) is responsible for driving customer adoption, value realization, and long-term retention within the Gryphon AI growth landscape. This role partners with customers throughout the lifecycle - from onboarding through renewal - to ensure successful implementation, product usage, and achievement of business outcomes. The CSM acts as a trusted advisor, leveraging product expertise, usage data, and customer insights to proactively address risks, reduce churn, and identify expansion opportunities. Working cross-functionally with Sales, Product, and Support teams, the CSM champions the voice of the customer while contributing to scalable, data-driven success strategies.  


Key Responsibilities: 




Demonstrate a deep understanding of the client&rsquo;s business objectives, how Gryphon AI addresses their challenges, and the value they derive from using Gryphon AI.  






Renewal & Churn Management &ndash; Own renewals and proactively manage churn risk.  






Upsell & Cross-Sell &ndash; Identify and track potential whitespace in assigned accounts, and execute upsell and cross-sell opportunities within them.  






Proactive Engagement & Relationship Management &ndash; Maintain regular touchpoints with customers to drive adoption and satisfaction.  






Customer Advocacy &ndash; Collect and share customer feedback (both positive and negative) to drive continuous improvement.  






Driving Customer Outcomes & Value &ndash; Ensure customers achieve measurable business outcomes through Gryphon AI solutions.  








Commercial & Executive Conversations &ndash; Lead strategic, ROI-driven conversations with billing leaders, operators, and executives. Confidently present value, handle objections, negotiate terms, and drive consensus toward expansion and renewal. 






Internal Collaboration &ndash; Work closely with cross-functional teams, including RevOps, Sales, Services, Support, and Product teams, to align on customer needs.  






Performance Monitoring & Forecasting &ndash; Track account health, adoption trends, renewal risk, and expansion pipeline in CRM. Forecast renewals and expansion revenue accurately and consistently.  






Develop and execute success plans aligned to customer goals and KPIs. 






Reduce churn and increase retention through proactive relationship management.  




Basic Qualifications: 




2&ndash;5 years of experience in Customer Success, Account Management, Client Services, or a related SaaS role 






Experience managing customer relationships across the full lifecycle (onboarding, adoption, renewal) 






Strong communication and presentation skills with the ability to engage both technical and non-technical stakeholders 






Proven ability to manage multiple accounts and priorities in a fast-paced environment 






Familiarity with SaaS business models, subscription metrics, and customer retention strategies 






Comfortable managing pipeline, forecasting revenue, and tracking performance in Salesforce. 






Autonomy & self-direction: Highly self-motivated, able to identify critical problems and drive solutions independently with minimal oversight; self-directed 






Thrives in a growth-stage environment, demonstrating urgency, bias for action, and comfort with ambiguity. Approaches complex, ambiguous problems with a highly organized and logical mindset.  




Additional Qualifications: 




Experience in a B2B SaaS environment, preferably with mid-market or enterprise customers 








Demonstrated success driving renewals, expansion, or upsell opportunities 






Experience conducting QBRs/SBRs and developing customer success plans 






Strong negotiation and commercial instincts&mdash;you&rsquo;re comfortable discussing pricing, scope expansion, and contract terms 






Ability to analyze product usage data and translate insights into action 






Develop mastery of Gryphon AI&rsquo;s products, with superb technical proficiency and a growth mindset as technology continues to evolve.  






Experience working cross-functionally with Sales, Product, Support, and Services teams 






An exceptional work ethic, with strong values and principles &ndash; takes every opportunity to go above and beyond 






Detail-oriented:able to notice the little things that make a bigdifference    




Privacy: 




Comply with Company information security and personal data privacy and protection policies and procedures, and maintain security measures to ensure adherence to all applicable laws, regulations, standards, and best practices. 






Protect company data (including personal data collected, processed, and stored by the company) and systems from unauthorized access, disclosure, alteration, and destruction. 






Participate in regular information security, personal data privacy, and protection training and awareness programs to stay informed about emerging threats and vulnerabilities, and how to protect company data and systems. 






Report any threatened, suspected, or actual data breaches or incidents to the appropriate stakeholders as soon as possible to your manager or designated company contact. 






Ensure all data handling processes, including collection, storage, transfer, and disposal, comply with company policies and legal requirements.  


Compensation
The target compensation range for this role includes a base salary of $90,000 plus a target variable incentive of up to $20,000, along with a comprehensive benefits package including medical, dental, vision, 401(k), and other employee programs. 


We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.]]></description>
      <pubDate>Mon, 23 Feb 2026 00:00:00 EST</pubDate>
    </item>
    <item>
      <title><![CDATA[Strategic Account Executive - Boston, MA]]></title>
      <link>http://ejob.bz/jb.do?reqGK=27769911&amp;companyGK=57074&amp;portalGK=48798</link>
      <guid>45bacde4-0463-4c89-a462-fe62f3fe9571</guid>
      <description><![CDATA[Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regulatory compliance and business-specific objectives throughout every interaction.
Gryphon ONE is a comprehensive platform that empowers revenue organizations and customer teams with intelligent, fully compliant solutions that enable enterprises to increase revenue, mitigate risk, and provide personalized customer support. With robust communication compliance measures, Gryphon ONE ensures that every customer interaction adheres to industry regulations.
General: 
The Strategic Account Executive handles complex, large-scale accounts and high-value contracts. One of the main responsibilities is to identify new opportunities to expand markets and drive business growth while also enabling increased revenue from current accounts. After conducting market research, build and maintain strategic partnerships and nurture relationships with influencers and stakeholders. 
As a Strategic Account Executive, you will play an instrumental role in the Gryphon AI Sales organization. Upon hiring, the quota-carrying Strategic Account Executive will handle telephone, email, and web-based interaction with current and prospective Gryphon AI customers. The Strategic Account Executive will also receive qualified sales opportunities from the Inside Sales team within the Gryphon AI sales organization to be converted to revenue.  
The primary function of this role is to deliver new (not renewal) revenue to the organization and close new accounts. 
Gryphon AI is a highly entrepreneurial organization. The ideal candidate is a highly motivated, hungry, career-oriented individual with a competitive drive and a desire to develop a successful sales career in the technology sector. 
Responsibilities:

Achieve and exceed designated sales goals 

Maintain and expand your database of prospects within your assigned territory or vertical markets 
Build individual pipeline and opportunities through daily outbound salesactivity, with emphasis on phone prospecting, supplemented by email 
Consult prospects onGryphon AI best practices and trends to provide meaningful recommendations on our product lines 
Collaborate cross-functionally with Marketing and Product teams to optimize company sales efforts 
Professionally represent the Gryphon AI brand, vision, and values always 
Maintains and improves quality results by following standards, recommending improved policies and procedures 



 Skill Requirements:

7+years of proven direct software sales success 
Demonstrated ability to hunt for new-logo enterprise customers with strong desire to WIN 
Track record of consistently meeting and exceeding revenue quotas 
Ability to engage prospects through bothinbound and outbound phone calls 
Exceptional writing and communication skills 
Demonstrated ability to navigate the sales cycle from start to finish 
Strong work ethic and commitment 
Positive, team-oriented attitude 
Familiarity with Salesforce.com is a plus 
Bachelor&rsquo;s degree or equivalent related experience 

Privacy:

Comply with Company information security and personal data privacy and protection policies and procedures and maintain security measures to ensure adherence to all applicable laws, regulations, standards, and best practices.
Protect company data (including personal data collected, processed, and stored by the company) and systems from unauthorized access, disclosure, alteration, and destruction.
Participate in regular information security and personal data privacy and protection training and awareness programs to stay informed about emerging threats and vulnerabilities, and how to protect company data and systems.
Report any threatened, suspected, or actual data breaches or incidents to the appropriate stakeholders as soon as possible to your manager or designated company contact.
Ensure all data handling processes, including collection, storage, transfer, and disposal, comply with company policies and legal requirements.

Compensation
The target compensation range for this role includes a base salary of $150,000 plus a target variable incentive of up to $150,000, along with a comprehensive benefits package including medical, dental, vision, 401(k), and other employee programs. 
We are an equal opportunity employer. All applicants will be considered for employment without the attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.]]></description>
      <pubDate>Wed, 21 Jan 2026 00:00:00 EST</pubDate>
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