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Loan Servicing Representative

Job Title
Loan Servicing Representative
Job ID
New Orleans,  LA 70112
Other Location
Liberty Bank and Trust provides cost effective delivery of high-quality, innovative, customer-driven products and services to diverse markets with a focus on disadvantaged minority communities who traditionally have been underserved. Concurrent with the Bank's mission, we strive to maintain the Company's status as a catalyst for economic and community developments while generating a fair return to shareholders and being an excellent corporate citizen.
Loan Servicing Representative
In this dynamic role, where attention to detail is crucial to our success, we will rely on you to control timely payments of insurance and taxes on all real estate secured loans, analyze escrow accounts on loan accounts, and control loan Escrow Addendum and Bill Payer Module Vendors in the Loan Accounting System and Bill Payer Module. In addition, you will monitor escrow accounts, order all real estate appraisals for commercial and consumer loan customers, maintain control of all loan exceptions, file all insurance documentation, and service telephone and walk-in customers.
  • Controls payment of hazard, flood insurance and property taxes.
  • Files Bill Payer Module disbursement reports.
  • Controls and modifies escrow addendum for all escrow loans to assure compatibility with Bill Payer Module System.
  • Controls and modifies Bill Payer Module Vendor Report.
  • Provides notification to customers for proof of tax exemption.
  • Controls all insurance claim funds.
  • Verifies accuracy of 1098 Tax Forms.
  • Files insurance policies, invoices, and proof of payment.
  • Orders appraisals of real estate secured loans.
  • Resolves loan exceptions.
Required Qualifications:
  • Two years college with business related courses or 2 years’ experience in Mortgage Banking.
  • Thorough knowledge of insurance and appraisal terminology and practice.
  • Strong written and verbal communication skills.
  • Proficient in Microsoft Excel and Word, Laser-Pro software, and have a technical aptitude for consumer and mortgage loan documentation.
  • Must be flexible and have the ability to process work under time guidelines.
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive pay and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
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