Adoption Coach-CXM
- Job Title
- Adoption Coach-CXM
- Job ID
- 27731767
- Work Remote
- Yes
- Location
- KANSAS CITY, MO 64105
- Other Location
- Description
-
Adoption Coach
Location – Remote
Working Group – 1
Travel Required – Minimal
Salary Range -- $55,000 to $75,000
Classification – Exempt
Leadership Level – GS 5 to GS 6
*Core Competencies associated with this role: Adaptability, Communications, Conflict Resolution, Cooperation, Customer Service, Project Management, Teamwork
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
At AutoAlert, the Adoption Coach is responsible for driving the implementation timeline of the project and building value in the AutoAlert platform with emphasis on CXM through continued counsel, product expertise, and a full understanding of the dealership structure. Coaches will support dealers throughout the deployment process maintaining regular communication with dealers, managing multiple projects in various phases of the adoption process.
Collaborating with multiple teams at our company, the Adoption Coach will directly influence the successful deployment and adoption of a dealership onto our platform. The successful Adoption Coach will effectively build enthusiasm and trust in the product, provide accurate evaluation of the readiness of the dealer’s data and employees, and consistently collaborate with teams including Project Management, Sales, Account Management, Corporate Training and Client Care.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.
- Introduce CXM and other AutoAlert products and set expectations of timeline, billing and dealer participation
- Communicate clearly and concisely with dealer for verification of products
- Hold customer and supporting internal team members accountable to timeline
- Facilitate a game plan
- Work with the team to meet monthly MRR activation goals
- Collaborate with Account Management and Save teams to mitigate churn
- Be able to quickly identify and report any blockers that may result in a delay in launch
- Provide best practices on our products as applicable to the customer’s purchase
- Assist in development of process templates
- Provide status reports on deployment progress to key stakeholders
- Ensure all communication and progress is appropriately logged and documented in Salesforce
- Troubleshoot customer issues during deployment as needed
- Keep all internal team members assigned to accounts up to date on the status
- Offer a warm handoff to team members that will continue the relationship after adoption is successful
- Other duties as assigned
- Minimum of 3 years of high-level automotive experience preferred
- Sufficient product and industry knowledge
- Strong problem solving and troubleshooting capability
- Competency with computer applications and programs
- Proficiency in Salesforce
- Desire to continue to grow skillset with ongoing education and training
- Excellent communication and presentation skills
- Organizational and time-management skills for meeting deadlines in a fast-paced environment
This position has no direct supervisor responsibilities but works with other team members inside and outside of the department.
Across all teams, we look for the following Values:- Be a Role Model
- Be Passionate About our Partners’ Success
- Own Working Together
- Deliver Results
Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas.