Current Open Jobs & Employment Oppportunities | Insperity

IT Support Specialist

Job Title
IT Support Specialist
Job ID
27418812
Location
HOUSTON,  TX 77056-5643
Other Location
Description

IT Support Specialist

Description The IT Support Specialist's role is:  to ensure the proper operation of computer systems such that end users can accomplish organizational tasks. This position accomplishes this by performing technical, analytical, and administrative work in the planning/installation/maintenance of new and existing computer systems, computer peripherals, mobile devices, and network connections.

Essential Functions/Job Duties:

  • Provide quality helpdesk support to a large audience ranging up to executive level
  • Manage support work orders with a first-call resolution goal
  • Troubleshoot Windows Operating Systems
  • Remediate desktop/server application and hardware issues
  • Setup and troubleshoot mobile devices
  • Configure workstations, accounts and applications for users
  • Setup and configure network printers
  • A/V equipment and VoIP Phone setup and first tier support.
  • Keep IT inventory up to date and accurate
  • Creation and maintenance of IT documentation / instructions
  • Procure IT equipment, supplies, and services for business units
  • Provide first level support for LAN/WAN and remote access
  • Monitor data center infrastructure and escalate events as needed
  • Recommend corrective action and provide root cause analysis for technical issues
  • Completes other projects as assigned.
  • Additional responsibilities as assigned by Manager

Requirements:

  • Must have Associates degree in Computer Science, MIS or Engineering, Bachelor’s degree would be preferred
  • Must be bilingual SPANISH/ENGLISH
  • Hands on experience with Active Directory and Microsoft Exchange/365
  • Working knowledge of TCP / IP, DNS, and DHCP
  • Proficient with Microsoft Windows 10
  • Experience with Mobile Device Management (MDM) solutions
  • Minimum of 2 years experience with a complex 100+ user environment
  • Advanced hardware and software troubleshooting proficient. 
  • Ability to multi-task and demonstrate strong follow through
  • Strong interpersonal and verbal/written communication skills
  • Proven analytical and problem solving abilities
  • Exceptional customer service orientation and high customer satisfaction rating
  • Work shift flexibility with on-call and weekend support availability as needed
  • Ability to self-manage
  • Proactively learn necessary skills
  • Time management skills and the ability to meet deadlines
  • Desired certifications: A+, Network+, Security+, CCNA or MCP or similar
  • Able to think outside the box and bring new ideas
  • Learning skills
  • Customer service orientation
  • Attention to detail
  • Self-motivated
  • Strategic thinking
  • Responsible, reliable and confident

 

Physical Demands:

  • Minimal travel required between branch office and headquarters (The Woodlands and Galleria Area)
  • Flexible shift may be necessary as workload's dictate. This may include weekdays, weekends, and/or holidays