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Analyst, Senior Retail Operations

Job Title
Analyst, Senior Retail Operations
Position ID
27417760
Location
The Woodlands,  TX 77380
Other Location
Description

Job Description Summary

The Senior Retail Operations Analyst is responsible for all customer service aspects, including but not limited to, billing, monitoring, and communication with large and complex customers.  The Senior Retail Operations Analyst is also responsible for training, testing, troubleshooting, reporting, and overflow responsibilities throughout the department.

 

Job Duties and Responsibilities:

  • Responsible for accurate and timely processing of enrollment and billing transactions for large and complex customers as well as quality customer service via telephone and email communications
  • Responsible for any complex invoicing including manual invoices outside of the billing system.
  • Training of new Retail Operations Analysts and existing Retail Operations Analysts when it relates to new processes and procedures
  • Works closely with the Director and Manager of Retail Operations for special and high priority projects as well as testing and troubleshooting system enhancements and new technology that will affect the day to day in the department
  • Responsible for pulling and analyzing weekly operations reporting and communicating to the team and management
  • Responsible for analyzing and troubleshooting customer questions and concerns including working with other departments to ensure the best customer service interaction possible
  • Responsible for backing up other analysts on the team as well as their responsibilities when necessary for all customer segments

 

Competencies & Attributes for Success in this Role:

  • Critical/Analytical Thinking
  • Customer Service Oriented
  • Highly Motivated
  • Positive Attitude
  • Prioritization
  • Quick Learner

 

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face to face conversations co-workers and higher-level manager
  • Ability to sit or stand for long periods of time and move around work environment as needed
  • Comply with company policies and procedure

 

Requirements:

  • 5+ years back office REP experience
  • Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards
  • High School diploma required; some college preferred
  • Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills
  • Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail
  • Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
  • Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships
  • Self-motivated with the desire to consistently improve performance and gain further knowledge
  • Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills
  • Intermediate to advanced knowledge in Word, Excel, Access, and some SQL experience is helpful

 

Benefits of Working with MP2 Energy:

  • Competitive Compensation
  • Health Care - Medical/Dental/Visio​​n/Prescription​​ Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Disability Programs (STD & LTD)
  • Employee Basic Term Life Insurance
  • Vacation & Company Holidays
  • Tuition Reimbursement

 

*Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.