Collection Specialist - Temp Assignment

Job Title
Collection Specialist - Temp Assignment
Job Order ID
Begin Date
Jacksonville,  FL 32233
Other Location

Reporting to the Finance Director, the Collections Specialist will collect accounts through custom collections campaigns which consist of emails, phone calls and standard mail correspondence and diligent follow-up. Use various investigative techniques to locate a customer’s whereabouts. Reduce overall delinquency rate. Collaborate with senior management to enhance collections process.

Essential Duties and Responsibilities:

  • Make collection calls and/or correspondence to collect past due balances.
  • Replies to customer billing correspondence via e-mail, fax, and phone.
  • Resolves customer billing escalations by phone and/or e-mail and ensures proper follow up is completed.
  • Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements.
  • Researches misapplied and unidentified payments.
  • Processes returned undeliverable mail to ensure against uncollectible accounts.
  • Fulfills request for W-9 federal tax forms.
  • Aids users requiring update of company billing information.
  • Generates billing and collections reports.
  • Research accounts requiring refunds.
  • Involved in custom project for billing and collection functions of e-Oscar.
  • Effectively communicate potential issues with management as needed.


Knowledge Skills and Abilities:

  • Ability to work effectively with all levels of internal and external associates/customers/colleagues.
  • Skilled in organizing and prioritizing work responsibilities in order to accomplish assigned goals.
  • Excellent problem solving and communication skills.
  • Effective team player who is willing to go the extra mile for the team.
  • Ability to utilize company computer system(s) to enter, look-up, and/or retrieve information.
  • Intermediate level knowledge with Microsoft Office software applications.
  • Excellent computer research skills (Internet, databases and other electronic resources to track down people).
  • Ability to work with a minimal amount of supervision.
Required Skills

 Bachelor’s Degree or equivalent years of work preferred.
 4 or more years of work experience in customer service, collections, and/or call center work preferred.
 Accounts Receivable knowledge/experience
Pay Range
$19.25   None to $0.00   None

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