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Quality Manager

Job Title
Quality Manager
Job ID
Bellevue,  NE
Other Location

Quality Manager

Bellevue, Nebraska

Top Secret Clearance Requireed


Reviews requirements, specifications, and documentation in order to gain a thorough understanding of the programs, processes, and procedures to implement on the program supporting the federal government. Ensure compliance with required quality standards (e.g., ISO 9001, ISO 20000-1, etc.) on the program.

Quality Assurance provides an outward facing service for the program and is responsible for managing the Quality Assurance program, including:

Ensure that the program complies with the ISO standards to ensure yearly certification and surveillance audits

Serves as the program’s primary interface to the Government’s Lead Contracting Officer Representative (COR)

Manages and maintains COR reports and Capture Forms

Assists the Program Manager to organize, direct and maintain the Customer Satisfaction Program

Assist with the maintenance and direction taken with the Account Operations Manuals (AOM) processes and procedures

Assists the ITCC Management Representative to manage and maintain the program’s Quality Management System

Top Secret, with eligibility for special access


Candidate must be able to perform the following tasks:

Interfaces and works effectively with the USSTRATCOM CORs

Develops and maintains the Program Quality Manual (PQM)

Continuously improve the Quality Assurance program

Knowledgeable with ITIL® v3 concepts and policies for managing IT infrastructure, development and operations

Minimum of 5 years quality assurance background

ISO 9001 and 20000-1 standards

QA and testing standards, methodologies, tools, and processes

Quality assurance concepts and disciplines

Quality assurance metrics capture and analysis

Ability to communicate effectively with subordinates, peers and superiors

Capable of working harmoniously with others in a dynamic, fast-paced environment


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