Careers - Metronome


Every individual has unique passions, career goals, and personal values. We are here to make the connection between those and the needs of our customers. When the stars align, we welcome our new employees - or Pulsers as we like to call them - to the family. We offer competitive benefits to ensure that our Pulsers are well taken care of for whatever comes their way.

Service Desk Specialist

Job Title
Service Desk Specialist
Requirement ID
Washington,  DC 20520
Other Location

The Service Desk Specialist will provide the first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.

Duties Include:

  • Provide polite and friendly customer service
  • Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
  • Document incident status and solutions in incident database tools.
  • Possess current working knowledge of computers, printers, laptops, and common windows applications
  • Work through various types Tier II issues with telephone assist
  • Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self help capability
Required Skills

• Minimum Associate’s Degree and 6+ years of experience.
• Office 2010/2016 experience
• Proficient with SolarWinds HelpDesk

• DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order

Active US Government Security Clearance Required.
Optional Skills

• Experience with Purifile
• HDI certification

An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Metronome is committed to providing reasonable accommodations to employees and applicants for employment, to assure that individuals with disabilities enjoy full access to equal employment opportunity (EEO). Metronome shall provide reasonable accommodations for the known physical or mental limitations of qualified employees and applicants with disabilities, unless Metronome can demonstrate that a particular accommodation would impose an undue hardship on business operations. Applicants requesting a reasonable accommodation may make a request by contacting us.